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Vg Voicemail Hangs Up On User


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#1 benjamin 01 September 2015 - 10:34 AM

Hello,

 

When a user goes and tries to retrieve a new voicemail message, after listing to the new message or during when the message is playing, if the user presses #2 (to save the message) or the #3 (to delete the message). VG hangs up on the user. This does not happen when listing to old messages.

 

I have attached the log files. Three calls were made during this log:

1. A caller left a voice mail message.

2. A user retrieved the voice mail message, and was hung up on after pressing 3 (or 2 I can't recall specificity). 

3. An attempt was made by VG to activate the message light on the extension the voicemail was left on. "!,*1,228 " (This call may have occurred before call #2)

 

Do you have any ideas why VG is hanging up?

 

Thank you,

 

Benjamin



#2 SupportTeam 05 September 2015 - 06:12 PM

Could you please try this:

 

in VG.INI file, in section [moduleRunScript] set : 

 

Engine=WSH

 

Then please restart the VoiceGuide service try saving and deleting messages again.

 

Making the change above should stop hangup, but if you still encounter problems then please update system to latest version of VoiceGuide:

 

[old link removed]

 

Also, the VBScript in module [Check Weather Varibule] is an invalid script. it will give errors

 

 
 

 

To change from one release of VoiceGuide v7 to another:

1. Stop VoiceGuide Service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc) and all other programs.

2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation).

3. Start  VoiceGuide service.

 

Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, etc) and will not remove any of users script or sound files, and will not remove any log files etc.

 



#3 SupportTeam 06 September 2015 - 08:00 PM

Just another note regarding the script used, during every call the system is generating the Text to Speech file using the same message:

 

"Press 7 for our normal store hours. You can check your account balance by pressing 1. If you want to hear what items we are taking press 2. If we contacted you about items in your account press 3, to leave a message for our inventory controller. If you want to know today's sale colors press 4. If you need directions to the Bear Market press 5. Our website www.bearconsign.com gives you access to our contract, check-in schedule and more. Press 8 to repeat this message."
 
You can make system start this playback quicker if you just take the .WAV file that is created by the TTS engine (see: C:\Program Files\VoiceGuide\temp\tts_5_2.wav) and copy/move it and have the script just paly that sound file.
This would eliminate the slight delay that your callers experience now while the sound file is generated by TTS.
 
same with:
 
"You can check your account balance by pressing 1. If you want to hear what items we are taking press 2. If we contacted you about items in your account press 3, for our inventory controller. If you want to know today's sale colors press 4. If you need directions to the Bear Market press 5. Press 7 for our store hours. If you need to speak with a live person press 0. Our website www.bear consign.com gives you access to our contract, check-in schedule and more. Press 8 to repeat this message."
 
and
 
"Press 1 to be transferred to Jill's office. Press 2 to be transferred to the front counter. Press 3 to be transferred to the Presort Station's. Press 4 to be transferred to inventory control. Press 5 to be transferred to clothing. Press 8 to go to the main voicemail menu. Press 9 to enter the Manager Password. Press star to return to the main menu."
 
and some other TTS'd sound files.


#4 benjamin 09 September 2015 - 10:02 AM

Great!! This fixed the VM hanging up on users when checking messages. Why did VG ship with a different script engine pre-defined? 

 

Is there any reason I would want to upgrade to the newest version of VG? Do you release a change log? Is there a repository for different stable versions of VG?

 

As far as "Also, the VBScript in module [Check Weather Varibule] is an invalid script. it will give errors", yep thanks I fixed that... I don't do much work with with VB script, so I am making a few mistakes.

 

As far as the TTS being generated on each call, there is hardly any delay, perhaps 400 - 50 ms. We only have 4 lines. We will eventually record most of the messages, but for now the TTS is nice..

 

Thanks again,

 

Benjamin



#5 SupportTeam 09 September 2015 - 10:59 AM

The new way of running the "VBScript" type modules is able to run those module types faster.

 

The error in your case was actually a bug unrelated to scripting engine used (as no script is actually ran in your case when message lamps are turned on/off), but making that VG.INI change was a quick workaround.

 

The scripting changes and new statistics/reporting and are main differences in v7.5

 

There is no generally available repository of older v7.x builds as only the latest version of the software is supported through this free support forum. (Support for older versions is available under paid support plans).