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Bridge Disconnect


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#1 Sebastian 09 October 2015 - 11:38 PM

It is possible to disconnect the two calls and forward first or second line to other scenario? For example: agent answers the call and press "*" then the caller is directed to MOH module and second line (agent) is directed to other module or scenario.

 

I found the documentation in "COM and WCF Interface" information about "Bridge_Disconnect". Can I use this feature to do?


#2 SupportTeam 10 October 2015 - 07:32 AM

Yes, this is possible. After calling Bridge_Disconnect you would need to call Script_Goto to send the agent call to a new  script and/or module.

Please see: http://www.voiceguid...script_goto.htm



#3 Maciej 14 October 2015 - 11:24 PM

Is this script right?

 
set vg = CreateObject("vgServices.CommandLink")
vg.Record_Stop $RV[Conf_LineId_1]
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Script_Goto $RV[Conf_LineId_2], "manager_fa_kolejkowanie.vgs", "client_lineid_onhold", ""
vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing
 
 
$RV_LINEID - forwarding as show success path in module
$RV[Conf_LineId_2] should go to module "client_lineid_onhold"  in script  "manager_fa_kolejkowanie.vgs"
 
but doesn;t working on $RV[Conf_LineId_2]
 
logs:
 
150622.418  13 170  57 rem   Script_Goto 170, manager_fa_kolejkowanie.vgs, client_lineid_onhold, 
150622.418  13 170  57       no script running on line.


#4 Maciej 15 October 2015 - 01:13 AM

how to forward $RV[Conf_LineId_2] to script?

 

 

set vg = CreateObject("vgServices.CommandLink")
vg.Record_Stop $RV[Conf_LineId_1]
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Script_Goto  $RV[Conf_LineId_2],"manager_fa_kolejkowanie.vgs", "client_waiting_for_redirection", ""
vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing
 
we need to:
  1. separate call lines (working)
  2. hold on  line1 and wait (prompt module - working)
  3. line 2 forward to next module (not working)


#5 SupportTeam 15 October 2015 - 09:39 AM

Please install this version on your system:

 

[old link removed]

 

and post vgEngine and ktTel traces capturing the calls.

 

(BTW. Please try setting the $RV[CDR_Account] for the outgoing leg of the call and see if this results in the CDRs 'Account' field being correctly updated on the outgoing leg of the call)



#6 Maciej 27 November 2015 - 11:33 PM

After install proposed version VG doesn't start. so I can't test.

 

After install current version VG 7.5.5785.40849|7.5.5785.40849 DEBUG options75 from website VG not forwarding by on {OTHER_LEG_1}



#7 SupportTeam 28 November 2015 - 07:14 AM

Could you please post a full trace capturing the entire call when the 7.5.5785.40849 version is used. We can then see what happened during the call.

 

Please include both the vgEngine and ktTel traces.

 

Please .ZIP up the trace files before posting them.



#8 Maciej 01 December 2015 - 10:22 PM

HI,

 

problem was because other VBscript has worked wrong.

 

other question:

 

if I store data in variable in caller threat how to share data in variable to dialed out channel?



#9 SupportTeam 01 December 2015 - 10:25 PM

OK, sounds like the VBScript related issue is now resolved.

 

A new thread was started for new question.