Hello VG Support,
One of our customers reported today that IVR stopped calling out at some point.
The environment is SIP 4 ports with Dialogic HMP drivers.
Please find the attached log file.
As you can see all the (4) ports were being used actively between 10:40 and 10:50, then round at 11:05, VG started recording messages like "dial some calls found (autodialer) any line, ID/GUID=...." repeatedly, and I think that is where it stopped calling out.
After that time, no call out could be made even if a user sent requests to CallQueue table in SQL server. But I could confirm call-in functionalities were OK.
I restarted the server and it is now working fine, but I would like to find out what the cause of this problem was.
My wild guess is that probably new call-out requests were sent while all the ports were tight and the server could not handle those for some reason?
Please enlighten me with your expertise.
Thanks for all your help.