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It Doesn't Work. Help Me

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#1 leedalwoo 05 November 2015 - 02:31 PM

I got Dialogic trial license key.
I installed on my server.
But It doesn't work.
I attached images and log file.
please help me!
  • image (1).png
  • image.png

#2 SupportTeam 05 November 2015 - 02:36 PM

Can you please advise which version of Windows you are using and which version of Dialogic HMP drivers.


Are you using a physical machine or is this a virtual machine setup? If virtual then are you using VmWare or some other virtualization manager?

#3 leedalwoo 05 November 2015 - 02:43 PM

1. SQL SERVER 2008 R2 64bit

2. DialogicHMP30 Drivers for Voiceguide 7.5

3. Vmware Virtual Server 

#4 SupportTeam 05 November 2015 - 02:47 PM

Can you please advise which version of VmWare is used on this system

#5 leedalwoo 05 November 2015 - 02:52 PM

I use one of korean cloud company(LG Cloudn).

Iheard that it consist of vmware 5.0.

#6 SupportTeam 05 November 2015 - 03:05 PM

Probably best to confirm what type of virtual environment you are trying to install on first.


You may also want to advise LG Cloudn that the software that you are trying to install is not working on the virtual machine which they provide. They may be able to assist further in this matter with configuration changes etc on their system.

#7 leedalwoo 05 November 2015 - 03:13 PM

do you know any possible cloud provider?

amazon(aws) or azure or google 

or nothing?

#8 SupportTeam 05 November 2015 - 03:19 PM

We don't recommend installing on any virtual machine provided by a 'cloud provider'.


Our recommended install is on a dedicated machine. Alternatively a VM from a VmWare ESXi 5.x on your own server,