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Dialer Outbound + Acd Agents + Hmp


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#1 Diego Miņo 04 December 2015 - 08:03 AM

Hello, I want to implement a 20 positions  outbound call center  agents.

 

PBX extensions from voiceguide = SIP

 

How many licenses of voice guide you recommend?

 

Outbound predictive interests me.

 

HMP many licenses need and what type?

 

 

Cheers

Diego Miño



#2 SupportTeam 04 December 2015 - 08:17 AM

For a predictive outbound system with 20 agents you would want to have about 30-40 channels used for the outgoing legs of the calls in addition to the 20 channels that would connect calls to agents. So about 50-60 channels all up.

 

The connected calls would be routed through VoiceGuide which would let you record the calls and use other automation featured like playing pre-recorded sound files to customers if agent presses a key (or series of keys, or a button on their popup window etc)  on their keypad.

 

Same amount of HMP licenses.

 

Please contact sales@voiceguide.com for HMP license pricing. HMP licenses need to be purchased through us so that we may support the system properly.