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Email Upon Call Completion


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#1 painresearch 18 December 2015 - 12:03 AM

We are trying to get the system to send out an email to us whenever a call has been completed and have been unsuccessful so far. What would be the best way to achieve this?



#2 SupportTeam 18 December 2015 - 07:49 AM

Can you please advise if you are using version 7 of VoiceGuide or if you are using some other version.

 

Can you please advise what do you mean by "and have been unsuccessful so far". Does it mean that call hasn't reached a certain part of the script?

 

One approach to take would be to use the "Run After Hangup" script to send out the email, and in that script check whether certain Result Variables have been set during the call or not - and if they have not then send out the email.

 

Please see:

 

http://www.voiceguid...call finish.htm

 

http://www.voiceguid...ltvariables.htm