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Bridge Disconnect And Connect Other Channels - Second Path

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#1 Maciej 29 December 2015 - 11:39 PM



we try to set transfer between agents (connect caller from Agent 1 to Agent 2)


We disconnect Caller and Agent 1 (successful) next step we have capture number (to Agent 2) after connect with agent 2 Agent 1 pressing 1 is forwarded to VBscript module to disconnect connection between Agent 1 and Agent 2 (successful) and connecting between Caller and Agent 2 using:


set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Bridge_Connect $RV[caller_lineid], $RV[Conf_LineId_2]
vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing


but in this script using "Wait until VB Script completes" Agent 1 is properly forwarded with "success" path and no idea how to forwarding connected call (Caller and Agent 2) to next module (for example for registering status to database) or other action.



#2 SupportTeam 30 December 2015 - 05:13 AM

Can you please post the vgEngine trace capturing current call. This will let us see what is currently happening on the system and on which line the above quoted script is ran etc.


What you probably are looking for is a Script_Goto command. see: http://www.voiceguid...script_goto.htm



Are you currently running scripts on both the 'agent' and the 'caller' lines? For most it is usually sufficient to run the script on one line only - and that one line controlling the tromboned transfers to agents etc.