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New Version Of Vioceguide

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#1 Chrisksyeung 07 March 2016 - 04:59 PM

Dear Sir

After I buy the new version and setup everything and worked , I shutdown my old IVR and replaced new IVR with old IP , The service cannot start

#2 SupportTeam 07 March 2016 - 06:05 PM

Did you move systems or did you just change the IP address?


The registration is not affected by IP address changes.


For all registration related enquirers please contact sales@voiceguide.com directly.

#3 Chrisksyeung 08 March 2016 - 10:59 AM

Dear Sir

I am mistakes ,The service can start , But the line service Monitor cannot start with Error

#4 SupportTeam 08 March 2016 - 11:41 AM

Can you please post a screenshot of the error that you are seeing.


The vgEngine trace from the system that captures the VoiceGuide service start and the Line Status Monitor start would help as well.

#5 Chrisksyeung 08 March 2016 - 01:54 PM

Dear Sir

 I am not change IP address at this time , Problem can fix later

I have any question, I have script mark Caller ID , One record say number is OUTOFAREA , What mean of that

#6 SupportTeam 08 March 2016 - 02:42 PM

OUTOFAREA means that the Telco that supplies the telephone lines and sends the calls to you over those lines has decided that on this call they will not supply the CallerID number, and nstead they sent an "OUTOFAREA" message.


If you have any more questions on other topics, or have a followup question about this new topic please start a new thread on this support forum.


A new thread should be started for each separate topic/question.