When the system must play a data retrieved from the database, the call end abruptly.
Is it the same case as this?
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Looks like you have set for this system to use your own custom lib_num2wav.vbs to create the list of .WAV files to use in a Say Number module, instead of letting the system use the default DLL vgLib_SayNumbers.dll to generate these.
( VG.INI [moduleSayNbrs] WavListGenerator was set to VBScript )
And looks like there is a bug in version which you are using which results in call being ended when the Say Numbers module uses a custom lib_num2wav.vbs
We will provide a fix for this in a few hours.
103354.904 7 1 1 state [ConSerie] Playing wav (Prompts\ConSerie.wav,0.wav,1.wav) 103354.904 7 1 1 FindSoundFile start [Prompts\ConSerie.wav] 103354.904 7 1 1 FindSoundFile start [0.wav] 103354.905 7 1 1 FindSoundFile start [1.wav] 103354.906 7 1 1 t timer clear (force=False) 103354.906 24 1 1 engineVbs dispose call 103354.906 7 1 1 q_tel + cmd_PlayStart 494828 ,C:\Program Files (x86)\VoiceGuide\Scripts\FedeCoop\Prompts\ConSerie.wav,C:\Program Files (x86)\VoiceGuide\system\voice\0.wav,C:\Program Files (x86)\VoiceGuide\system\voice\1.wav  103354.906 7 1 1 play start ok, playId=494828 103354.906 8 1 1 q_tel run cmd_PlayStart 0 00:00:00 max:1|00:00:00.3218094 103354.906 24 1 1 runscr .Execute returned. iRunWait=1 103354.907 24 1 1 runscr RunWait_1 script completed 103354.907 24 1 1 runscr sModuleClearScriptProcessWasCalledFrom is current module ConSerie, clearing setting 103354.907 24 1 1 runscr RunWait_1 taking fail path as script completed and no next module set 103354.918 24 1 1 HangupCall (RunModule_Script_AfterScriptStarted_2) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=494828, lRecId=0
Looks like this issue was already resolved.
Please update your system to this version of VoiceGuide:
[old link removed]
If you still encounter any issues please post traces as before.
The lib_num2wav.vbs use it because we work the system in neutral Spanish , and do not know how to modify it in C # language .
We have installed in more than 18 facilities over 8 years, and its works perfectly.
In another post of this forum, you asked me to analyze copy of this .vbs , I sent them again.
I try this version and then will comment, thanks.