Mutli Line With Evaluation Version
14 June 2017 - 10:56 PM
14 June 2017 - 11:43 PM
HMP evaluation enables 1 line only on installation.
It is possible to get a 2 line evaluation license from Dialogic. Please see: https://www.dialogic...mp-license.aspx
If you have a 30 line HMP license the you will be able to open 30 channels under VoiceGuide Evaluation version, but the only way to obtain a 30 line HMP license is to purchase it. Please contact email@example.com for HMP license pricing.
Also, VoiceGuide evaluation needs to be restarted about every 1 hour in order to answer incoming calls, and place outgoing calls.
No file was attached to the post. Please .ZIP any files before posting them.
15 June 2017 - 05:31 PM
Dear VG support team,
kindly find the attached document and i have noticed one more thing, that is when i press any number from the Linphone after the IVR starts, i don't get any interactivity from the IVR which is look like the IVR is not reading what i press.
15 June 2017 - 06:08 PM
No document was attached.
Was the trace compressed with ZIP ?
Also, if you are having keypress detection problems then please use WireShark ( www.wireshark.org ) to capture the call and post the WireShark .pcapng trace along with the VoiceGuide vgEngine and ktTel traces. (please .ZIP up all traces before posting)
Running WireShark on the HMP/VoiceGuide system will let you see the SIP and RTP packets exchanged.
To have WireShark just display SIP + RTP packets please specify this in the WireShark's Filter text box:
sip || rtp
and when saving the trace (as .pcapng file) specify to only save the displayed packets.