Tts - Wrong Format Error

[sthibodeau]

When i run my script i am hearing a "Wrong Format" error speech. My script is running nothing but TTS.

 

Any ideas what could be causing this?

 

Scott

[SupportTeam]

Which version of VG are you using? if not v5.2.1 then please try with v5.2.1 and then post here the Debug Trace Log capturing the problem. (trace should be from v5.2.1)

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[sthibodeau]

Yea i am using 5.2.1003, Here is the log:

 

 

201606.47 0 sys cleanup Start

201606.47 0 sys cleanup End

201618.19 6 dial [4,13103086400,403102016,1,2359,MoTuWeThFrSaSu,,1,NONE,C:\Documents and Settings\Owner\Desktop\test.vgs,NONE,none,60,2,120,,none]

201618.19 0 dial callque update id=4 next call time 0403102216

201618.19 0 dial callque DB update returned

201618.19 6 dial found entry: tel[13103086400] ann[NONE] vgs[C:\Documents and Settings\Owner\Desktop\test.vgs] am[NONE]

201618.19 6 Dialing: 13103086400

201618.19 6 MakeCall => 65605

201618.20 6 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE

201618.20 6 TapiCbTrigSet 65605 7002

201618.80 6 tapi Reply (LineEvReply) ok 65605 0

201618.80 6 TapiCbTrigClear

201618.80 6 linedevstate 2048 0 0

201618.80 6 callstate DIALTONE 66476 0 0

201618.81 6 callstate DIALING 66476 0 0

201618.81 6 callstate PROCEEDING 66476 0 0

201618.81 6 callinfo CALLEDID

201618.81 6 callinfo REASON

201618.81 6 Lev_CallerID [0000,]

201618.81 6 callinfo ORIGIN

201634.73 6 callstate CONNECTED 66476,1,0

201634.73 6 WorkingModeTAPI@Connected=

201634.73 6 WorkingModeScript@Connected=

201634.75 6 rv add [OutDial_RetriesLeft]{2}

201634.75 6 rv add [$RV_STARTTIME]{3/10/2004 8:16:34 PM}

201634.75 6 rv add [$RV_DEVICEID]{6}

201634.75 6 rv add [$RV_CIDNAME]{}

201634.75 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

201634.75 6 rv add [$RV_CALLEDNUMBER]{13103086400}

201634.75 0 dial callque delete id=4

201634.77 6 AddRVns [OutDial_Result]{Contacted_Human}

201634.77 6 Live person answered, starting C:\Documents and Settings\Owner\Desktop\test.vgs

201634.77 2 tr NewVgsVgm_Goto C:\Documents and Settings\Owner\Desktop\test.vgs,,,,,0

201634.77 6 rv add [scriptEnd_Time]{3/10/2004 8:16:34 PM}

201634.77 6 rv add [scriptEnd_Goto_Script]{C:\Documents and Settings\Owner\Desktop\test.vgs}

201634.77 6 rv add [scriptEnd_Goto_Module]{}

201634.77 6 rv add [scriptStart_Time]{3/10/2004 8:16:34 PM}

201634.77 0 LoadedVgs_Find C:\Documents and Settings\Owner\Desktop\test.vgs at idx=1

201634.78 6 AddRVns [scriptsPath]{C:\Documents and Settings\Owner\Desktop\}

201634.78 6 cl NewVgsVgm_RunModule module not found:

201634.78 2 tr NewVgsVgm_Goto 1

201634.78 2 tr NewVgsVgm_Goto 2

201634.78 6 TimeoutClear

201634.78 6 [Play 1] Playing

201634.78 6 tts generate start[Hello, my name is Scott please press 1 to be transfered or press 2 to hang up the phone. Thanks you]

201634.80 6 tts generate wait

201634.80 6 RunModule PLAY end

201634.80 2 tr NewVgsVgm_Goto end

201638.11 6 tts generate finish

201638.11 6 [Play 1] Playing (C:\Program Files\VoiceGuide\data\tts6.wav)

201638.11 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Program Files\VoiceGuide\data\tts6.wav]

201638.13 6 TimeoutClear

201638.14 6 tapie PlayEnd old line=6 0 285687

201638.14 6 wa(4433,28568700)

201638.14 6 callinfo MONITORMODES

201642.64 6 Play End line[6] (id=285687)

201642.64 6 ScriptEventCode 8001 iLineState=1100

201642.64 6 LsPlayMsg EV_PLAY_FINISHED

201642.64 6 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

201648.02 6 Timer fired EV_TIMEOUT_REPLAYMSG

201648.02 6 ScriptEventCode 9005 iLineState=1101

201648.02 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

201648.02 6 tts generate reuse

201648.02 6 [Play 1] Playing (C:\Program Files\VoiceGuide\data\tts6.wav)

201648.02 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>7,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Program Files\VoiceGuide\data\tts6.wav]

201648.03 6 TimeoutClear

201648.03 6 tapie PlayEnd old line=6 0 295593

201648.03 6 wa(4433,29559300)

201648.03 6 callinfo MONITORMODES

201652.53 6 Play End line[6] (id=295593)

201652.53 6 ScriptEventCode 8001 iLineState=1100

201652.53 6 LsPlayMsg EV_PLAY_FINISHED

201652.53 6 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

201657.53 0 btn Hangup on line 6

201657.53 6 ScriptEventCode 9001 iLineState=1101

201657.53 6 LsPlayMsgFinished EV_TIMEOUT_HANGUP

201657.53 6 rv add [Hangup Time]{3/10/2004 8:16:57 PM}

201657.53 6 Hanging up call...

201657.53 6 RecSoundStop ok

201657.55 6 PlaySoundStop err=0

201657.55 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

201657.55 6 fnHangupCall end

201657.59 6 linedevstate 2048 0 0

201657.59 6 callstate IDLE 66476 0 0

201657.59 6 WorkingMode@Idle=

201657.59 6 TimeoutClear

201657.59 6 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

201657.59 6 tapi Reply (LineEvReply) ok 66459 0

201658.64 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE

201658.64 6 ScriptEventCode 9008 iLineState=900

201658.64 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

201658.64 6 ReinitTelephony due to IDLE

201658.64 6 tapic lineDeallocateCall(MainCall:66476) 0

201658.70 6 lineOpen(6)=>

201658.70 6 Waiting for a call...

201658.70 6 LineHandle=66408

201658.72 6 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

201702.02 6 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

201702.02 6 ScriptEventCode 9013 iLineState=900

[SupportTeam]

Which TTS voice are you using? One of the standard Microsoft voices of have you installed & selected an alternative TTS voice (AT&T etc..)

 

Please .zip and post the file C:\Program Files\VoiceGuide\data\tts6.wav which TTS created and VG is trying to play...

 

Could you also plz post the log file MMDDsw.txt from VG's \log\ subdirectory which captures the TTS file creation (I assume you have logging to file turned on)

[sthibodeau]

I am using Rhetoricals TTS Server/Engine.

 

I did not have the log checked when running the system earlier, now when i try to recreate the same issue, the system hangs up on me. I have attached a ZIP with the wav file and the logs from that directory, but this oen shows that it hangs up on me.

 

Thanks for you help.

0310vgm.zip

[SupportTeam]

Please provide traces from a successful call when you can.

 

Meanwhile, can you plz tell us:

 

1. How was the "Wave Driver not installed error" issue you mentioned in the previous thread resolved?

( http://voiceguide.com/forums/index.php?showtopic=1257 )

 

2. Which model/version/release of Rhetorical TTS are you using? Did you purchase it direct from Rhetorical or from a reseller? Can you give us a ballpark price of how much it cost?

[sthibodeau]

I ended up diabling my game port from my sound card and that seem to resolve the issue.

 

Rhetorical is very expensive and a very large program to run, adds an additional five minutes or so at startup, but its the best sounding system out there hands down.

 

I am using version 4.2 which was purchased directly from them.

 

I have attached there pricing matrix....

 

Earlier i asked you about LumenVox, is there a VR system out there that can be implemented with VG?

 

Let me know, thanks.

Ports_4.2_active.pdf

[SupportTeam]

At this stage Speech Recognition is not integrated into VG.

 

We will look into what LumenVox offers in the next couple of weeks.

[sthibodeau]

Ok i was able to recreate the errror again, i have attached the log files.

 

Prior to getting the system to say the error message, the system thought i was an answering machine everytime it called my cellphone.

 

Please look at the log files and let me know why i am getting the error message with the TTS - Thanks.

0311sw.zip

[SupportTeam]

the system thought i was an answering machine everytime it called my cellphone.

This sometimes happens if the phone connection is poor quality (or has been heavily compressed during transmit by telephone company).

We had a few people report this on CDMA type mobile phones...

 

Regarding the TTS error we can now see what is happening. The TTS engine is not actually completing the writing of the TTS file, although it claims that it has.

Looks like sections of the WAV header are not written in, which then stops VG from correctly playing the file.

 

The attached .exe will give the TTS a bit more time to do it's job and will check the file itself for when it is ready to be played.

 

Please update your v5.2.1 install with this .exe, run a few calls and post the trace files so that we may confirm that all is working on your system as intended.

VgMulti_5.2.1010.zip