[SupportTeam]

Please look in VoiceGuide's log subdirectory - there should be a log file there named MMDDes.txt (MMDD is current month and day).

If you do not see this file then edit VG.INI to have the logging settings set to "10" :

[Log]
;Automated "log-to-file" logging.
;To turn OFF logging for a particular application set it's entry to 0
;To turn ON all logging for a particular application set it's entry to 10
;all log files are saved in VoiceGuide's \log\ subdirectory
;log files are names as following:
;VoiceGuide: MMDDvgm.txt
;NumberLoader: MMDDtnl.txt
;EmailSender: MMSSes.txt
;TapiWrapOcx: MMDDtw.txt
;SapiWrapOcx: MMDDsw.txt

VoiceGuide=10
NumberLoader=10
VoicemailManager=10
EmailSender=10
TapiWrapOcx=10
SapiWrapOcx=10

and then attempt to send an email again.

The MMDDes.txt will usually say in plain english why the email was not sent.
If you still have problems after looking at this log file then please post the file here and we can take a look at it.

Just for reference, here is what a trace of a successful send looks like (for demonstration first SMTP server name is faulty and VG then uses the backup SMTP server to send out the email):

144327.78  0 eng  prog start 14:43:27 02 Jul
144327.89  0 que  found 1/1
144327.89  0 que  current: ID=2
144327.89  0 que  update ID=2to SendTime=0407021444  SendRetriesLeft=2
144327.91  0 smtp  Status Connecting to SMTP Server (mail5.bigpond.com)...
144327.98  0 smtp  SendFailed Authoritative answer: Host not found
144327.98  0 smtp  Status Closing Connection...
144328.00  0 eng  send attempt 1 result = [fail]
144328.00  0 smtp  Status Connecting to SMTP Server (mail.bigpond.com)...
144328.06  0 smtp  Status Initializing Communications...
144328.11  0 eng  smtp send start To:destsend@katalina.com.au, Cc:cc@katalina.com.au, Bcc:
144328.11  0 smtp  Status Sending Sender Information...
144328.11  0 smtp  Progress 11%
144328.59  0 smtp  Status Sending Recipient Information...
144328.59  0 smtp  Progress 21%
144328.63  0 smtp  Progress 29%
144328.66  0 smtp  Status Sending Message...
144328.66  0 smtp  Progress 30%
144328.70  0 smtp  Progress 100%
144328.84  0 smtp  Progress 100%
144328.84  0 smtp  Status Transmission Complete...
144328.84  0 smtp  SendSuccesful
144328.84  0 que  delete ID=2
144328.84  0 eng  smtp send end
144328.84  0 smtp  Status Closing Connection...
144328.88  0 eng  send attempt 2 result = success
144328.98  0 eng  prog end  14:43:28 02 Jul

[SupportTeam]

If the trace shows the "smtp Status Transmission Complete..." message then this means the SMTP server acknowledged the receiving of the message OK.

If you did not end up receiving the email at the destination address then you should speak with he SMTP Server Administrator and enquire with them as to what happened to the email that the SMTP server acknowledged receiving...

The voicemail script use the same "Send Email" module to forward the recording. See for yourself if you'd like, the voicemail scripts are in VG's \system\vm\ subdirectory.

[alexsoh]

Hi..

I have a Send Email module that didn't work. I can't see any SMTP trace in the trace log. It ended just after it inserts the email info into the Database. No program was started. Anything wrong with mine?

[SupportTeam]

The email sending trace is in the MMDDes.txt trace file.