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Can't Get Dialogic To Paly

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#1 SupportTeam 01 February 2003 - 12:10 PM

Customer has vg4.8 plus a dialogic D41 and the sample included with dialogic is working but not voiceguide here is the log file

best regards

96531 4 tapie ring 2
96531 4 Answer the call
96531 4 lineAnswer(65621) => 65604
97062 4 tapie callstate CONNECTED 65621,1,0
97062 4 WorkingModeTAPI=
97062 4 WorkingModeScript=
97078 4 tapi Reply 65604 0
97078 4 TimeoutClear
97078 4 [Play 1] Playing
97078 4 [Play 1] Playing (C:\Program Files\Dialogic\SAMPLES\VOICE\sample11k.wav)
97109 4 Play Start line[4] err=[0 wavec waveOutOpen(0x0, 0x0,0x1fe5e8,0x0,0x0, 0x1) => 2 (MMSYSERR_BADDEVICEID) - format query] file[C:\Program Files\Dialogic\SAMPLES\VOICE\sample11k.wav]

#2 SupportTeam 01 February 2003 - 12:12 PM

It looks like the Dialogic Wave Drivers have not been installed - or that
they are using Dialogic's System Release prior to version 5.

Which Dialogic sample program is the customer using to test? The TAPI
Talker32 demo application should be used to confirm that the Dialogic wave
drivers have been installed correctly. There is a step by step guide in the
VoiceGuide help file on how to install these drivers.

If customer uses D/41D they will need to download the u-Law files from:


and place them them in the /system/voicedlgc/ directory.
(if using VoiceGuide prior to v4.8.45 you should palce the new sound files in the /system/voice/ directory)