Tts Not Playing

[martyreuss]

Could you check to see if the tts was played at about 14:22 for number 203-5738? The customer complains that they received a call but no message was played.

 

Thanks

0221vgm.zip

[SupportTeam]

Trace shows that call was made at 14:22:39 :

142239.88   1 dial  making call tel[2035738] ann[] vgs[C:\Program Files\VoiceGuide\Scripts\s3.vgs] am[C:\Program Files\VoiceGuide\Scripts\s3.vgs] OnHangup[] rv[[VoiceMessage]{DENNY BLAINE has arrived in the service center.}[OutDial_RetriesLeft]{2}]

and only at 14:23:09 (ie. 30 seconds later) the Dialogic card reported connection, citing 'Cadence' as the reason - meaning that the Dialogic card no longer could hear ringback tones:

142309.59   1 event ScriptEventCode CADENCE, code=133, state=5200

VG then played the 3 second long TTS sound file:

142309.66   1 state [PLay 7] Playing (none, C:\Program Files\VoiceGuide\data\tts1.wav)

..

142312.44   1 tw    PlayEnd 1 787406

What happened here is that the Dialogic card did not properly detect call answer. Most likely the person answering the calls did not say 'Hello?' when answering the call...

 

You will need to use T1/E1 ISDN lines to get a indication when the handset is actually lifted. Analog cards try to guess what’s happening by listening to what they can hear on the line, and sometimes this is not 100% accurate.