Problem Playing Wav In Dialogic...

[amolinero]

Hi,

i am moving a operative voiceguide working properly to a new scenario and i am having a problem in new system (w2k server): i have a D120JCT Dialogic card, i have installed drivers and SP1, i have installed Dialogic Wave Drivers (following your help file) and the format of my wav file is PCM 11025Hz, 8bit, Mono, but i am getting error in time to play (even for your ErrorPlayingFile.wav). This is the log:

 

140804,42 4 Answer the call at 23/03/2006 14:08:04

140804,42 4 lineAnswer(66014) => 65980

140804,97 4 [Play 1] Playing

140804,97 4 [Play 1] Playing (C:\plusnet\soft\VoxAlert\Locuciones\Bienvenido.wav)

 

140804,98 4 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen failed MMSYSERR_BADDEVICEID] [C:\plusnet\soft\VoxAlert\Locuciones\Bienvenido.wav]

 

140805,00 4 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen failed MMSYSERR_BADDEVICEID] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

 

140805,00 4 For Dialogic use: PCM 11Khz 8bit Mono

140805,00 4 Hanging up call... [srlib PlaySoundStart]

140805,00 4 RecSoundStop ok

140805,00 4 PlaySoundStop err=0

140805,02 4 fnHangupCall end

140805,02 4 RunModule PLAY end

140806,98 4 WorkingMode@Idle=

140808,03 4 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

140808,03 4 ReinitTelephony due to IDLE

140808,09 4 Waiting for a call...

140808,09 4 LineHandle=65912

141230,44 0 Unloading Main Window

 

can you please help me?

 

thanks in advance,

Alberto

[SupportTeam]

Use VoiceGuide for Dialogic.

 

Do not even install Dialogic's TAPI/Wave drivers.

 

Uninstall everything and then follow instructions in the VoiceGuide for Dialogic's readme.txt file.

[amolinero]

hi,

i have upgraded to Vg for dialogic and i can play wav properly, but i have a new problem. After hang up, call continues in line. I have seen error messages in log file (attached).

 

thanks,

Alberto

0323vgm.txt

[SupportTeam]

I have seen error messages in log file (attached).

Stop VG, then delete OutrDialQue.mdb file in VG's \data\ subdirectory then restart VG.

After hang up, call continues in line.

Maybe the disconnect tone detection is not set right? see: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm