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Voicemail Box Response


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#1 Guest_sjoerd_* 05 February 2003 - 08:47 PM

Hello,

If I call the voice guide and leave a message in the voicemail box. Then the system is calling me back and asks or a I want to listen to the new message that has been left in the voicemail box.
If I want, I have to pres 1 on my phone.
My problem is: If I do that somtimes nothing happends(only the message from the voice guide system: [pres 1 to hear your new message] after 3 times this message the connexion has been cut)
what can I do about this.

Sjoerd

#2 SupportTeam 06 February 2003 - 09:17 AM

Looks like the modem is not hearing you pressing "1" - some modems have problems hearing DTMF tones while playing messages... your options are:

1:

You can try reducing the volume of the outgoing message - the sound file used here is:
system\voice\VmbForwardAskAccept.wav
you can reduce the volume using any sound editor (even using Windows' Sound Recorder)

2:

You can try pressing the "1" during the silence in between the sound file being replayed.

3:

Change modems. (what modem are you using now?)

4:

Get a different telephone - some telephone handsets do not play DTMF tones very loud.