Jump to content


< Back to Forum


 

Keep The Connection After The Voicemailbox


  • Please log in to reply

#1 Guest_sjoerd_* 07 February 2003 - 08:35 PM

Hello

When I left a message in the voicemailbox, normally, the connection will be automatically cut,
but now, i want to return to my script (by pressing a number?) to play a thanks-message.
How can i do this?

thaks Sjoerd.

#2 SupportTeam 09 February 2003 - 01:57 PM

pressing 0 while using the Vociemail system will always return you to a higher menu, or exit the voicemail system.

If you would like the caller to go to a certain module after returning from the Voicemail system then you can specify a return module. The Path definition needs to be:

On {Trigger} Goto [Voicemail System Module] Return [Module Title]


From VoiceGuide Help file:

This is a summary of what keys can be used in the various voicemail menus:

Greeting Message Menu
While listening to the greeting message the following keys can be used:

1 Stop playing the greeting message, and start recording a message
4 Group browse to the previous voicemail box and play it's greeting message
5 Replay the greeting message for this voicemail box
6 Group browse to the next voicemail box and play it's greeting message
8 Go to Voicemail Login Menu
0 Exit the voicemail system
# Stop recording and play the menu which speaks the options listed above

Leave Message Menu
This is a menu used when recording a message to be left as voicemail, or editing that recorded message. To access this menu the keys 1 or # must be pressed after the message has been recorded.

1 Stop recording and play the recorded message
2 Delete the recorded message and start recording again
3 Save the recorded message and play the greeting message for this voicemail box again
4 Delete the recorded message and group browse to the previous voicemail box and play it's greeting message
5 Delete the recorded message and play the greeting message for this voicemail box again
6 Delete the recorded message and group browse to the next voicemail box and play it's greeting message
8 Save the recorded message and go to Voicemail Login Menu
0 Save the recorded message and exit the voicemail system
# Stop recording and play the menu which speaks the options listed above


Voicemail Login
When logging into the voicemail box, a prompt will be played asking for the voicemail ID, and then for the PIN number to be entered. If the two have been entered correctly then the Voicemail box Administration Menu will be played.

Voicemail box Administration Menu
After entering the voicemail box ID and PIN, the following keys can be used:

1 Listen to new voicemail messages
2 Listen to saved voicemail messages
3 Administer the greeting message
4 Change voicemail box PIN
5 Change the forwarding telephone number
6 Record a message to send to voicemail groups or list of voicemail boxes.
8 Go to Voicemail Login Menu
0 Exit the voicemail system
# Play the message counts

Retrieve Messages Menu
When listening to new or saved messages, the following keys can be used:

1 Replay the current message
2 Save the current message and play the next message
3 Delete the current message and play the next message
4 Play the previous message.
5 Replay the current message
6 Play the next message.
7 Play the date and time when the message was recorded, and the Caller ID of who left the message.
8 Go to Voicemail Login Menu
0 Return to Voicemail Access Menu

Administer Greeting Message Menu
When recording voicemailbox's greeting message the following keys can be used:

1 Replay the current greeting message
2 Delete the current greeting message and record a new greeting message
3 Save the current greeting message and return to Voicemail Access Menu
4 Delete the current greeting message and return to Voicemail Access Menu

Record Broadcast Message Menu
This is a menu used when recording a message to be broadcast to a number of voicemail groups or voicemail boxes.

1 Stop recording and play the recorded message
2 Delete the recorded message and start recording again
3 Save the recorded message and start entering the destination voicemail groups and/or lists of voicemail boxes - Select Message Recipients Menu
4 Delete the recorded message and return to the Voicemail box Administration Menu
0 Save the recorded message and exit the voicemail system
# Stop recording and play the menu which speaks the options listed above