Voiceguide Did Not Hang Up A Call...

[iTime]

Dear support,

 

I got a call from one of our clients saying they cannot call to their IVR.

 

When I checked the line status (they use only one line of port at this time), I noticed the line was kind of stuck, showing "Hanging up call...(2)" on the status field.

 

I wonder at this point why the call could not be disconnected after the "trying to hang up."

I tried to disconnect calls after restart, and Voiceguide worked fine after that...

 

I am attaching the call log. Please see at the end of the log with "Hanging up call...(2)" message.

 

Please let me know what had caused this error.

 

Thanks.

0412_ktTts.zip

[SupportTeam]

We are looking into this and have an answer and a fix for you soon.

 

At this stage it looks like the issue has something to do with the use of a Script_Goto COM command from within a VBScript, and how this command behaves when the call is ended (on analog lines) at the same time this COM command is ran.

 

from traces we can see that module [ReturnToMainMenu] currently has just:

 

Option Explicit

Dim vg

Set vg = CreateObject("vgServices.CommandLink")

vg.Script_Goto $RV_LINEID, "Login.vgs","GetMainMenu", ""

Set vg = Nothing

 

A solution to this issue would be instead of using a " goto [ReturnToMainMenu]" path, just use a " goto [Login.vgs|GetMainMenu]" this will make the script jump straight to the module GetMainMenu in script Login.vgs, and you will not use the separate VBScript module to perform the jump.

 

You can use a text editor (eg. notepad) to do a search/replace of the gotos in the .vgs file as described above, and then just delete the [ReturnToMainMenu] module.