Caller Id Retreival Using Dialogic Card D/4Pciuf

[Guest prabum01]

Hi,

 

We are using following Dialogic card D/4PCIUF. DTMF tone is enabled in the line and it is connected directly to dialogic card without PBX. We tested dialogic demo application and caller id is not available and also its not retrieved from voice guide script variable. Is there any settings required to change in dialogic configuration manager (DCM) or any configuration is required to change in voice guide script?

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Traces (ktTel) which captures the system startup and the incoming call, this will allow us to see what happened during the call.

[Guest prabum01]

Here is the log files

log.zip

[SupportTeam]

Trace shows that between the 1st and 2nd ring the Dialogic card detected and reported DTMF tones: 9894979678

 

Not sure why these DTMF signals were not saved in an $RV for later use. They should have been. We'll look into this and advise within 24 hours.

 

 

 

154136.000 1888 1 r Ring 1

154136.015 1888 1 r Dialogic TDX_CST 134 (0 0 0 DE_RINGS ET_RON )

154136.984 1888 1 CtEventProcess idx=6 : evttype=134(134), crn=0, data=08FF8758(08AC1B28), len=4(4) q: 0/0

154136.984 1888 1 ev TDX_CST (CST Event Received)

154136.984 1888 1 TDX_CST DE_DIGITS data=57 [9], KeysUsed=0

154136.984 1888 1 sDTMFsReceivedBeforeCallAnswer has copied to it.

154136.984 1888 1 r dtmf 9

154137.078 1888 1 CtEventProcess idx=7 : evttype=134(134), crn=0, data=08FF8788(08AC1B28), len=4(4) q: 0/0

154137.078 1888 1 ev TDX_CST (CST Event Received)

154137.078 1888 1 TDX_CST DE_DIGITS data=56 [8], KeysUsed=0

154137.078 1888 1 sDTMFsReceivedBeforeCallAnswer has concatenated to it.

[SupportTeam]

Please update system to this version of VoiceGuide:

 

[old link removed]

and post traces from this version if you still have problems retrieving the DTMF encoded CallerID data.

[Guest prabum01]

Thanks Support team, the voice guide is picking up the Caller ID in the $RV Series($RV_CIDNUMBER). While buying the Voice Guide full version will you able provide the same kind of kit.........

[SupportTeam]

Thanks Support team, the voice guide is picking up the Caller ID in the $RV Series($RV_CIDNUMBER).

OK. Thanks for letting us know its working.

 

While buying the Voice Guide full version will you able provide the same kind of kit.........

Are you referring to a Dialogic+VoiceGuide bundle of some sort? Yes, these are possible. Please contact sales@voiceguide.com for purchasing information.