Jump to content


miva

Member Since 19 May 2005
Offline Last Active Jul 26 2017 03:53 PM

Posts I've Made

In Topic: Outbound Calls Stop Working

22 July 2017 - 12:15 PM

This version appears to be working a lot better, we are not getting all lines locking up now.

 

However we have noticed 1 line locking out, and we are seeing a module staying on the VG monitor after the call ends. It does not appear to be stopping future calls going out on that line.

 

I have attached a screen shot of both occurrences along with corresponding logs.

 

Also, will future versions of VG include the change you made to fix this issue or are we likely to encounter it again if we update to future releases?

 

Regards,

Ben


In Topic: Outbound Calls Stop Working

14 July 2017 - 05:11 PM

Log files attached.


In Topic: Outbound Calls Stop Working

14 July 2017 - 04:45 PM

New version now installed. However lines are hanging on after hangup script in database modules and never clearing. Logs attached.

 

 


In Topic: Outbound Calls Stop Working

14 July 2017 - 01:32 PM

We updated to new version yesterday and retested. Unfortunately, the problem is still happening. Please find screen shots and logs attached again.


In Topic: Outbound Calls Stop Working

13 July 2017 - 05:19 PM

Please find updated log and screenshots attached.

 

The lines where the Current Script continues to display, are the ones that seem to lock out and no more calls go out on them. However we noted that one of them did seem to recover, but the other 2 in this example (lines 2 and 5) did not, and multiple calls out skipped these lines. If we left it running over night, eventually all lines would lock out like this and no more calls would go out until VG is reset.

 

Regards,

Ben