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ID2016

Member Since 05 Dec 2016
Offline Last Active May 04 2017 01:09 AM

Posts I've Made

In Topic: Ms Sql Db- Sql Error - Vg 7

23 March 2017 - 08:29 AM

RESOLVED.

I had to add 3 more channels to the config.xml file.


In Topic: Ms Sql Db- Sql Error - Vg 7

22 March 2017 - 09:50 PM

I changed config file. Restarted VG but calls are not coming through. I see callque table is being populated either using my stored procedure or from loader.

 

Attached File  conf.zip   719bytes   40 downloadsAttached File  vgIconTrayMon.zip   416.78KB   42 downloads

 

Thank you.


In Topic: Queid Was Updated With -1 Value In Calltrack Table

18 March 2017 - 06:07 AM

i was able to fix the issues


In Topic: Queid Was Updated With -1 Value In Calltrack Table

17 March 2017 - 09:12 AM

Attached File  3162017.zip   744bytes   39 downloadsAttached File  0316_1803_vgDialListLoad.zip   118.64KB   39 downloadsI strongly believe there is a problem with newest version VG 7.5.8. No matter what I put into config.xml, the logs have the same error.

 

As result of these actions - replacement telephone loader, installation of VG 7.5.8, I cannot get anything into outdialque table from Loader. Neither I can dial when run stored procedure .

 

Need resolution ASAP.


In Topic: Queid Was Updated With -1 Value In Calltrack Table

17 March 2017 - 07:30 AM

Attached File  0316_1345_vgEngine.zip   631.37KB   35 downloadsBu I have 4 IP addresses -> 4 channels. I can not choose in advance one of them when I insert a record per the phone call in outdialque table.

 

I am using Mysql stored procedure to insert the phone number with RV into outdialque table.

It should be able to call using any of 4 IPs designated to voip. How can I assign one? Please see my stored procedure. It has only phone and IP address. You said earlier it should work as it is.  Please send me config.xml that I should have if the one I attached is incorrect. 

 

insert into callque (phonenumber, phonenumberprefix, activatetime, 
       TimeStart_Mon,TimeStop_Mon,TimeStart_Tue,TimeStop_Tue,TimeStart_Wed,TimeStop_Wed,
       TimeStart_Thu ,TimeStop_Thu ,TimeStart_Fri,TimeStop_Fri,
       TimeStart_Sat,TimeStop_Sat,TimeStart_Sun,TimeStop_Sun, 
       campaignname, priority, onanswerlive,
       onanswermachine, onnotanswered, onretriesexhausted, answertimeout, retriesleft, 
       retriesdelay, rv, calloptions, escalationcalls)
       values(ivrPhone, '9', curdate(), 
       1,2359,1,2359,1,2359,1,2359,1,2359,1,2359,1,2359,
       'MyHealthPin', 1, 
       'C:\\Program Files (x86)\\VoiceGuide\\Scripts\\ReadPin\\IvrPin.vgs',
       'C:\\Program Files (x86)\\VoiceGuide\\Scripts\\ReadPin\\IvrPin.vgs',
       '', '', 60, 1, 10, 
       '[ivrPhone]{'+ivrPhone+'}[IvrPin]{'+ivrPin+'}[IvrSite]{'+ivrSite+'}', '', '');
 

I also downloaded the newer version of VG 7.5.8 - it was changed after I had the issue with Loaded.

 

Attaching logs files.