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ahmed.muneer

Member Since 05 Jun 2017
Offline Last Active Dec 04 2017 05:47 PM

Topics I've Started

Dnis

03 December 2017 - 05:23 PM

Dear VG team,

Greetings.

 

i was looking for a result variable to determine the call to which route to go, then i found $RV_DNIS, but i were facing a problem that once i sued it's showing me an old IP address, please find the attached VG engine and config.xml.


Web Service Rv

29 November 2017 - 02:40 AM

Dear VG team,

 

i have used WBS recently and am getting connection with my server and returning back the data like in the below as shown in Vgengine.txt

 

 
<string xmlns="http://192.168.1.199/">&lt;NewDataSet&gt;
  &lt;Table1&gt;
    &lt;Result&gt;No Records&lt;/Result&gt;
  &lt;/Table1&gt;
&lt;/NewDataSet&gt;</string>
174748.786  23  10   3       xml   XmlNodeType.XmlDeclaration=<version="1.0" encoding="utf-8">
174748.787  23  10   3       xml   element atribs=1 name=string
174748.787  23  10   3       rvns  add   Ws_ValidateTid_string_xmlns|http://192.168.1.199/
174748.787  23  10   3       rvns  add   string_xmlns|http://192.168.1.199/
174748.787  23  10   3       rvns  add   string_xmlns|http://192.168.1.199/
174748.787  23  10   3       xml   text  path_parent=[] path_full=[string] localname=[] name=[] val=<NewDataSet>
  <Table1>
    <Result>No Records</Result>
  </Table1>
</NewDataSet>
174748.787  23  10   3       rvns  add   string|<NewDataSet>
  <Table1>
    <Result>No Records</Result>
  </Table1>
</NewDataSet>
174748.788  23  10   3       rvns  add   Ws_ValidateTid_string|<NewDataSet>
  <Table1>
    <Result>No Records</Result>
  </Table1>
</NewDataSet>
174748.788  23  10   3       rvns  add   string|<NewDataSet>
  <Table1>
    <Result>No Records</Result>
  </Table1>
</NewDataSet>
174748.788  23  10   3       rv    add   Ws_ValidateTid_http_resp_hdr_Connection|close
174748.788  23  10   3       rv    add   Ws_ValidateTid_http_resp_hdr_Content-Length|208
174748.788  23  10   3       rv    add   Ws_ValidateTid_http_resp_hdr_Cache-Control|private
174748.788  23  10   3       rv    add   Ws_ValidateTid_http_resp_hdr_Cache-Control_1|max-age=0
174748.789  23  10   3       rv    add   Ws_ValidateTid_http_resp_hdr_Content-Type|text/xml; charset=utf-8
174748.789  23  10   3       rv    add   Ws_ValidateTid_http_resp_hdr_Date|Tue, 28 Nov 2017 14:47:47 GMT
174748.789  23  10   3       rv    add   Ws_ValidateTid_http_resp_hdr_Server|Microsoft-IIS/8.5
174748.789  23  10   3       rv    add   Ws_ValidateTid_http_resp_hdr_X-AspNet-Version|4.0.30319
174748.789  23  10   3       rv    add   Ws_ValidateTid_http_resp_hdr_X-Powered-By|ASP.NET
174748.790  23  10   3       rvns  add   Ws_ValidateTid_Result_Data|<?xml version="1.0" encoding="utf-8"?><string xmlns="http://192.168.1.199/">&lt;NewDataSet&gt;  &lt;Table1&gt;    &lt;Result&gt;No Records&lt;/Result&gt;  &lt;/Table1&gt;&lt;/NewDataSet&gt;</string>
174748.790  23  10   3       rvns  add   Ws_ValidateTid_Result_Data_QE_Doubled|<?xml version=""1.0"" encoding=""utf-8""?><string xmlns=""http://192.168.1.199/"">&lt;NewDataSet&gt;  &lt;Table1&gt;    &lt;Result&gt;No Records&lt;/Result&gt;  &lt;/Table1&gt;&lt;/NewDataSet&gt;</string>
174748.790  23  10   3       rvns  add   Ws_ValidateTid_Result_Data_QE_Backslash|<?xml version=\"1.0\" encoding=\"utf-8\"?><string xmlns=\"http://192.168.1.199/\">&lt;NewDataSet&gt;  &lt;Table1&gt;    &lt;Result&gt;No Records&lt;/Result&gt;  &lt;/Table1&gt;&lt;/NewDataSet&gt;</string>
174748.790  23  10   3       rv    add   Ws_ValidateTid_Result_Code|OK
174748.791  23  10   3       rv    add   Ws_ValidateTid_Result_Desc|OK
174748.791  23  10   3       ws    GetWsResponse_Callback iRunWait=1, WavPlayWasStarted=0, WavPlayHasNowFinished=1
174748.791  23  10   3       ws    modCurrentModuleWs.hash=31884011 this.hash=31884011
174748.791  23  10   3       ws    modCurrentModuleWs == this. set modCurrentModuleWs=null and free reference
174748.791  23  10   3       ModuleCompleted_WebServiceCall [200] : [OK]
174748.791  23  10   3       path {200} not found
174748.791  23  10   3       path {OK} not found
174748.791  23  10   3       path {<?xml version="1.0" encoding="utf-8"?>
<string xmlns="http://192.168.1.199/">&lt;NewDataSet&gt;
  &lt;Table1&gt;
    &lt;Result&gt;No Records&lt;/Result&gt;
  &lt;/Table1&gt;
&lt;/NewDataSet&gt;</string>} not found
174748.792  23  10   3       path {OK} not found
174748.792  23  10   3       FindNextVgmTitleInPathList: next module title is=[Transfer to Agent_En]
174748.792  23  10   3       RunModule_AddToTaskQueue [Transfer Call,[Transfer to Agent_En],5]
174748.792  23  10   3       q_scr +     evScriptEvent 9800 CMD_RUN_SAME_MODULE_AGAIN
174748.792   9  10   3       q_scr run   evScriptEvent sCode=[CMD_RUN_SAME_MODULE_AGAIN] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126
174748.792   9  10   3       se    CMD_RUN_SAME_MODULE_AGAIN 9800  0|0|0  || LineState=LS_WS_CALL
174748.792   9  10   3 t     timer clear (force=False)
174748.793   9  10   3       RunModule start
174748.793   9  10   3       RunModule start Transfer Call, [Transfer to Agent_En], iModuleIdx=5, previous: vgm=5, vgs=1:1
174748.793   9  10   3 state [Transfer to Agent_En] Monitored Dial and Connect to 7003@192.168.1.5
174748.793   9  10   3 t     timer set   0 sec : EV_TIMEOUT_READYTOBEGINTRANSFER
174748.793   9  10   3       q_scr +     evScriptEvent 9012 EV_TIMEOUT_READYTOBEGINTRANSFER
174748.793   9  10   3       RunModule finish
174748.793   9  10   3       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_READYTOBEGINTRANSFER] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126
174748.793   9  10   3       se    EV_TIMEOUT_READYTOBEGINTRANSFER 9012  0|0|0  || LineState=LS_XFER_1_START
174748.794   9  10   3       LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,
174748.794   9  10   3       path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found
174748.794   9  10   3       timeout on transfer attempt set by  VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)
174748.794   9  10   3 t     timer set   30 sec : EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG
174748.794   9  10   3       dial  IvrDevState strCID=[], strDialoutOptions=[<CallerId>380@IVR</CallerId>]
174748.794   9  10   3       dial  sCidSentThisCall=380@IVR (extracted from strDialoutOptions)
174748.794   9  10   3       dial  sCidSentThisCall=[380@IVR] (post RV replace)
174748.794   9  10   3       dial  strDialoutOptions=[<CallerId>380@IVR</CallerId>] (post RV replace)
174748.794   9  10   3       outbound call announce message not defined. vgm=5 [Transfer to Agent_En]
174748.794   9  10   3       calling FindFreeLine
174748.794   9               Search for free ports in list [] src=XferDialAndConf
174748.794   9   3   1       dial  FindFreeLine: reserving - no list specified
174748.795   9  10   3       dial  found free dev=1 (iLid=10 => iLid_OutboundLeg= 3)
174748.795   9   3   1       rv    clear all
174748.795   9  10   3       dial  str2LineRecordToThisFile=[]
174748.795   9   3   1       rv    clear all
174748.795   9   3   1       Issue_MakeCall begin
174748.795   9   3   1       L1_set Dialing (iState=LS_NULL_AWAITINGCALLS)
174748.795   9   3   1       L2_set Setup_Dialing  (called from Issue_MakeCall)
174748.796   9   3   1       rvns  add   OutDial_Result|NOTCONTACTED
174748.796   9   3   1       ktTel_MakeCall_Enqueue([7003@192.168.1.5],CONNECT_IMMEDIATELY, 60,0,10,380@IVR,<calltype>DialAndConf</calltype><CallerId>380@IVR</CallerId>) call
174748.796   9   3   1       q_tel +     cmd_MakeCall 0 [] [0,10,60,0,0,0,0,0][380@IVR|<calltype>DialAndConf</calltype><CallerId>380@IVR</CallerId>|7003@192.168.1.5|CONNECT_IMMEDIATELY||||]
174748.796   9  10   3       moh file not specified
174748.796   9  10   3 t     timer set   3600 sec : EV_TIMEOUT_HANGUP
174748.796   9   3   1 t     timer set   3600 sec : EV_TIMEOUT_HANGUP
174748.796   9  10   3       sRvOutboundLeg=, strDialoutOptions=<CallerId>380@IVR</CallerId>
174748.796   9   3   1       waiting till outcome of outgoing call leg known, as CallProgressOption=CONNECT_IMMEDIATELY
174748.796  10   3   1       q_tel run   cmd_MakeCall 0 0 max:3|8
174748.798  10   3   1 ev    ktTel_Completion (genericEv) 10000 0,Completion_MakeCall, crn=8000001, 134217729,0,0,7003@192.168.1.5,380@IVR,<result>ok</result><crn>134217729</crn><crnx>8000001</crnx>
174748.798  10   3   1 WARN  ListEvents_Add clsCdrBag for crn 0x8000001 not found
174748.798  10   3   1       q_scr +     evktTelCompletion 0 Completion_MakeCall
174748.798   9   3   1       q_scr run   evktTelCompletion sCode=[Completion_MakeCall] iActionID=0, crn=0 [134217729|0|0|0|0][7003@192.168.1.5|380@IVR|<result>ok</result><crn>134217729</crn><crnx>8000001</crnx>|||] 00:00:00 max:2|00:00:00.2200126
174748.798   9   3   1       OnCompletion_ktTel_MakeCall sRet=[<result>ok</result><crn>134217729</crn><crnx>8000001</crnx>] sCidSentThisCall=[380@IVR]
174748.799   9   3   1       OnCompletion_ktTel_MakeCall set crn_CurrentMakeCallAttempt to: 8000001
174748.799  23  10   3       ws    GetResponse_Callback response completed
174748.799   9   3   1       OnCompletion_ktTel_MakeCall inc zStatsIvrCall_today zStatsIvrCall_window_current etc.
174748.799   9   3   1       OnCompletion_ktTel_MakeCall GlobalStuff.iNumberOutgoingCallMakeCallOk=17
174748.799   9   3   1 state [Transfer to Agent_En] out_leg 3 => 1 7003@192.168.1.5  .
174748.804  24   3   1 ev    CallState GCEV_DIALING, crn=8000001, iEvent=0 ,16,0,16, s1:, s2:, s3:]. build_date: 2017-08-15 14:12:42.36
174748.804  24   3   1       q_scr +     evCallState 0 GCEV_DIALING
174748.804   9   3   1       q_scr run   evCallState sCode=[GCEV_DIALING] iActionID=0, crn=8000001 [16|0|16|0|0][|||||] 00:00:00 max:2|00:00:00.2200126
174748.807   9   3   1       callstate crn_event=8000001 0|GCEV_DIALING state=16|Dialing calldirection=0 gcCallState=16 [||], ScriptState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE
174748.807   9   3   1       LineEvCallState L1_current=Dialing crn_event=8000001,ev=0,GCEV_DIALING,0, sParam1=
174748.807   9   3   1       LineEvCallState LINECALLSTATE_DIALING begin
174748.807   9   3   1 state [Transfer to Agent_En] out_leg 3 => 1 7003@192.168.1.5  ..
174748.807   9   3   1 t     timer set   120 sec : EV_TIMEOUT_AFTERDIALING_AWAIT
174748.809  24   3   1 ev    Dialogic 2133,GCEV_LISTEN, crn=0, 2133,0,0,,,
174748.809  24   3   1       q_scr +     evScriptEvent 2133 GCEV_LISTEN
174748.809   9   3   1       q_scr run   evScriptEvent sCode=[GCEV_LISTEN] iActionID=0, crn=0 [2133|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126
174748.810   9   3   1       se    GCEV_LISTEN 2133  2133|0|0  || LineState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE
174748.810   9   3   1       LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg : 2133,GCEV_LISTEN,2133,0,0,,,
174748.810   9   3   1       LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg pass event to InLeg. sCode=GCEV_LISTEN
174748.810   9  10   3       q_scr +     evScriptEvent 2133 OTHER_LEG_GCEV_LISTEN
174748.810   9  10   3       q_scr run   evScriptEvent sCode=[OTHER_LEG_GCEV_LISTEN] iActionID=0, crn=0 [2133|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126
174748.810   9  10   3       se    OTHER_LEG_GCEV_LISTEN 2133  2133|0|0  || LineState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_REQUESTXFERSIDE
174748.810   9  10   3       LsXfer_7_dc_WaitOutcomeOutgoingCall_InLeg : [OTHER_LEG_GCEV_LISTEN], 2133(EV_UNKNOWN_2133),2133,0,0,,,), xferType=32, leg2=3
174748.810   9  10   3       x7_dc_in before XFER_ANN_ACCEPTED test. sCode=OTHER_LEG_GCEV_LISTEN
174748.811   9  10   3       path {OTHER_LEG_GCEV_LISTEN} not found
174756.544  24  25   8 ev    PlayEnd 25 915975 [bytes_played=0:0, bytes_in_file=134819]
174756.544  24  25   8       play  end   id=915975 (current id)
174756.544  24  25   8       rvns  add   Play_REF_D_SoundFileLength|16852
174756.545  24  25   8       q_scr +     evScriptEvent 8001 EV_PLAY_FINISHED
174756.545   9  25   8       q_scr run   evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0 [915975|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126
174756.545   9  25   8       se    EV_PLAY_FINISHED 8001  915975|0|0  || LineState=LS_SAYNBRS_PLAY
174756.545   9  25   8       play  end   id=915975, current id=0 - passing event up (in secai)
174756.545   9  25   8       LsSayNbrPlay EV_PLAY_FINISHED,EV_PLAY_FINISHED
174756.545   9  25   8       path {EV_PLAY_FINISHED} not found
174756.545   9  25   8       iCurrReplayCount=0, iMaxReplayCount=1
174756.546   9               vgm 35_Play_REF_D   iReplayCount=1, iInterReplayPause=5
174756.546   9  25   8 t     timer set   5 sec : EV_TIMEOUT_REPLAYMSG
174757.686  24  25   8 ev    dtmf 2   (134217736,50,16) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0
174757.686  24  25   8       q_scr +     evScriptEvent 50 2
174757.686   9  25   8       q_scr run   evScriptEvent sCode=[2] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.2200126
174757.686   9  25   8       se    2 50  0|0|0  || LineState=LS_SAYNBRS_PLAY
174757.687   9  25   8       LsSayNbrPlay 2,2
174757.687   9  25   8       path {2} found (at offset 40)
174757.687   9  25   8       FindNextVgmTitleInPathList: next module title is=[Send Email_Ar]
174757.687   9  25   8       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
174757.687   9  25   8       play  PlaySoundStop ok
174757.687   9  25   8       rv    add   Play_REF_D|2
174757.687   9  25   8 t     timer clear (force=False)
174757.688   9  25   8       RunModule start
174757.688   9  25   8       RunModule start Send Email, [Send Email_Ar], iModuleIdx=39, previous: vgm=35, vgs=1:1
174757.688   9  25   8 state [Send Email_Ar] Send Email
174757.688   9  25   8       rv    replace start [IVR DATA  REF: $RV[TVar] ,  $RV_DD/$RV_MM/20$RV_YY_$RV_HH:$RV_NN]
174757.688   9  25   8       rv    replace end   [IVR DATA  REF: 1042240 ,  28/11/2017_17:47]
174757.688   9  25   8       rv    replace start 
------------------------------
IVR DATA  

what am lookiong for is how can i get the data and compare in the vgs design file , i have done it on evaluate expression but i think am defining wrong RV.


Choose Line Based On Extension

02 November 2017 - 10:34 PM

Dear Vg Team,

Greetings.

 

kindly note am running VG V7 voip version with 4 enterprise license and am having the below configuration.

 

1- the IVR is registered with SIP extension on Avaya IPO with extensions 199 & 198

2- Any call will be forwarded to 199 i want it to use only the first two lines and if it's busy to give notification or a message.

3-  Any call will be forwarded to 198 it will use the second two lines and if it's busy to give notification or a message.

 

Please advise.


Transfer Call To Avaya Ipo

17 October 2017 - 10:45 PM

Dear VG Team,

Am trying to tranfer a call to our Avaya IPO by using Hookflash monitored option and mentioning the desired Avaya extension in phone field but it fails to do so.

kindly check the VGS and logs in the attachment.

kindly note am using  the HMP VOIP version 7


Call Tranfer To Avaya

23 August 2017 - 09:02 PM

Dear VG team,

 

am trying to transfer a call to Avaya SIP extension since am using VG version  7 VOIP and as per to your help file it's mentioned only to list the desired IP address. And from Avaya side we have configured to receive the incoming calls to a specific SIP extension but it's not working.

Please find the attached log and vgs file.