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Member Since 04 May 2007
Offline Last Active Jan 03 2018 10:51 AM

Topics I've Started

Outgoing Call Gets Disconnected With New Sip

21 December 2017 - 10:46 AM

Hello Support,


We have created a new IVR server with a new SIP provider. During testing have we found out outgoing calls are all resulted in "Disconnected" state, while incoming calls are successful.

We have set up a technical session with the SIP provider, but before having a meeting with them, I wanted to hear from the expert.


Please see the attached logs: the Wireshark shows "401 Unauthorized" but not really sure if this was the cause because that displays even during "waiting for call" state.


Your help is much appreciated in advance.


Thank you.

Sip Signal Does Not Arrive At The Server After Several Minutes

20 July 2017 - 05:17 AM

Hello VG support,


We are having a problem with a new SIP trunk to our IVR (VG) server.

It is HMP/VG environment with SIP provision from a vendor called, "Fusion."

Once VG service starts, calls can be made to the server all right, but after about 5 minutes of inactivity, VG would not receive any calls at all.

From Wireshark, we can see there is no SIP or RTP signal arriving at the server either.

We have contacted the vendor (Fusion) for help, but it seems to take long time to get response from them, so we would like to have an advice from you as well.


The config we used for the connection is as shown below. It is static IP with no authentication. "peer2.thevoice...com" in <RegServer> is what we were told to use by the vendor, and we tried to use different values for "RegClient" with our IP address (after "@") or just the phone number itself etc.

We also tried different numbers for "<Expires>" to make it to be 30, 1800 or 36000, but no use.

I have attached all the logs I could obtain including Wireshark log. You will be able to see that there is no sign of incoming call around 11:40 even though I tried to call the server.)


Any help is appreciated. 




Vg7 On Vm With Hmp Driver: Sound Card Needed?

09 June 2017 - 06:21 AM



We have been installing VG7 with HMP on VM (Esxi) environment for our customers, advertising that the hosing machine does need to have a sound card installed.

But is this still true?


I noticed you mentioned it is OK without a sound card for the thread below:



Would you be able to clarify?

one of our customers-to-be asked for requirements.


Thanks in advance.





Windows 2016

24 May 2017 - 02:53 AM

Hello Support team,

Will VG 7 with Dialer (Enterprise edition) work on Windows 2016?



Answer Detection For Call Out Is Too Slow. (Vg 7.5 With Hmp On Esxi)

29 March 2017 - 10:29 AM

Hello Support,


Our VG has an issue with  detecting when user answers calls.

The attached log shows one Dial-out activity; the VG started processing about 10 seconds after the user kept saying, "hello."

The delay period varies but it is usually really slow to determine a user has answered the call.


Would it be a  configuration issue or VoIP?

Please help.


Thank you.