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SupportTeam

Member Since 30 Jan 2003
Offline Last Active Jan 18 2018 05:18 PM

Posts I've Made

In Topic: Config Timeout

18 January 2018 - 05:18 PM

Could you please post the VG.INI file and the vgEngine trace that captures the latest VoiceGuide service restart.


In Topic: How To Separate Lines For Testing?

09 January 2018 - 09:07 PM

You can set what script is to be ran on each of the analog ports, or E1/T1 channels. This is done in VoiceGuide's Config.xml file.

 

Also, a common approach is to jump to a different script based on certain CallerID. Please see the "Branching to other scripts and calling subscrips" section in this Help file page: http://www.voiceguid.../html/paths.htm

 

You can use an Evaluate Expression module to evaluate this expression:

 

"$RV_CIDNUMBER"

 

and then have a path that matches the test caller's CallerID point to a new script.

 

eg. if you would like calls from number 5551234 to run the Test script then this path can be used in this Evaluate Expression module:

 

on {5551234} goto [myTestCallflow.vgs|myStartModule]

 

and these paths can be used to forward all other calls to the 'production' part of the callflow:

 

on {Success} goto [nextModule]

on {Fail} goto [nextModule]

 

The "On {Success}" path would be match all other CallerIDs (other then 5551234 that has a specific path for it already), and the "On {Fail}" path would match cases where no CallerID was supplied.


In Topic: Pause On Answer Than Play Dtmf Code

06 January 2018 - 08:23 PM

If you do not want to set the tone as a global DISCONNECT type tone then you will need to check for presence of tone in each module individually.

 

There is no way to set a global 'on this tone goto this module regardless of where the callflow is up to currently'. Only 'DISCONNECT' type tones do that, and system will hangup  when a DISCONNECT tone is heard.

 

You can have a "on {DISCONNECT_MyToneName} goto [MyModule]" type paths. If the DISCONNECT tone occurs in module that has that path specified then that path will be taken instead.


In Topic: Hmp Ip Media Server No Voice Response.

06 January 2018 - 03:27 PM

Instead of trying to test this system with soft-phone from another country, it may be just faster to connect this VoiceGuide server to the lines that it will be using.

 

Do you have connection details of the switch/service that will be used to route calls to this system? Will you have a direct IP routes SIP trunk, or will you need to SIP REGISTER the system with the switch/service ?


In Topic: Hmp Ip Media Server No Voice Response.

05 January 2018 - 10:49 PM

Trace on 183.82.98.134 should show the SIP packets, as we see those are exchanged. Does 183.82.98.134 trace show SIP ?

 

Does 183.82.98.134 trace show RTP being sent out?

 

If its not showing either of the the above then does the 183.82.98.134 machine have multiple network interfaces? Perhaps the WireShark tracing was done on wrong interface?