IVR Software Features

Feature Personal Professional Enterprise
Max Lines/Channels 1 30 600
Play / Record
Response Capture
Time-Based Switching
In-Callflow Expressions
Voicemail
Fax Send/Receive
Voicemail Forward
Call Transfers
Database Integrations
Email Support
Outbound IVR Queing * *
Call External Programs
In-Callflow JavaScript/VBScript/etc.
Web Service Integrations
TTS (Text-To-Speech) Support
ASR (Speech Recognition) Support
Biometrics Support
Recording of Bridged Calls
Whole Call Recording
Fax OCR & Routing
Subscripts
PBX Inband Signaling
Editable Voicemail Scripts
Message Lamps ON/OFF *
REST/COM/WCF/Remoting/etc. Interfaces
Analog Lines Support
VoIP / SIP Support
ISDN on T1 and E1 lines

 

* Needs VoiceGuide Dialer : an add-on option for VoiceGuide Professional and VoiceGuide Enterprise which adds outbound dialing capability to VoiceGuide. The Dialer Add-on is required whenever the system needs to make an outgoing call on a new line. This is used for applications like:

Message/Script broadcasting to a list of telephone numbers.
Forwarding recorded voicemail messages to another phone number.
Making outgoing calls loaded using the Send Phone Message module, the Dialer_OutDialQueAdd function, OutDial_New.xml file etc.
Dial and Conference transfers - otherwise known as 'Tromboning' transfers - where a call on a new line is made to the number to which the call is to be transfered to, and the new outgoing call is connected to the exiting call on the system. (Normal 'hookflash' transfers do not require the Dialer)

Notes:

Text to Speech : SAPI and MRCPv2 engines supported.
Speech Recognition : All leading engines supported.
Biometric Authentication : MRCPv2 engines supported.
Database integration : ODBC, ADO.NET, DAO
Answering Machine detection on outbound calls.
Whole Call Recording records all sound on both directions of the call, capturing all the interactions between the caller and the IVR.
Can run scripts (VBS, JavaScript etc) and other programs, allowing custom-designed extensions. 
All the selections made during the call are saved and timestamped, allowing detailed call analysis.
Data insertion into CDR records
Inband Signalling for PBX integration. Fully customizable signal pattern matching definitions allow compatibility with any PBX.
Multi-Language support.
REST, WCF and COM interfaces allowing for easy integration of VoiceGuide with 3rd party applications.
Reporting via REST and automatic PDF generation and forwarding. Configurable web based dashboards.
Unlimited voicemail boxes, with message forwarding to phone, email, etc. Voicemail broadcast lists. Scripted Voicemail system allows for full customization of Voicemail features.
   
Trial Version Limitations

Needs restarting every 1 hour.
Dialer will only call up to 10 telephone numbers.
Limited to controlling 30 lines.
Otherwise all features of Enterprise+Dialer version are available.