VoiceGuide IVR Software - Features Summary


	License Types

Feature	Personal	Professional	Enterprise
Max Modules	30	Unlimited	Unlimited
Max Phone Lines	1	300	300
Voicemail
Play module
Record module
Get Numbers module
Say Numbers module
Time Switch module
Evaluate Expr. module
Fax Send/Receive
Forward Voicemail to Email
Forward Voicemail to Phone		*	*
Call Transfers module
Database Query module
Email module
Send Phone Message module		*	*
Run Program module
Run VB Script module
Dial and Conference		*	*
Text to Speech
Speech Recognition
Fax OCR & Routing
Subscripts
PBX Inband Signaling
Can change Voicemail Scripts
Message Lamps ON/OFF			*
FTP uploading of VM msgs
ISDN on T1 and E1 lines
COM, WCF, Remoting interfaces

* Needs VoiceGuide Dialer : an add on option for VoiceGuide Professional and VoiceGuide Enterprise which adds outbound dialing capability to VoiceGuide. The Dialer Add-on is required whenever the system needs to make an outgoing call on a new line. This is used for applications like:

Message/Script broadcasting to a list of telephone numbers.

Forwading recorded voicemail messages to another phone number.

Making outgoing calls loaded using the Send Phone Message module, the Dialer_OutDialQueAdd function, OutDial_New.xml file etc.

Dial and Conference transfers - otherwise known as 'Tromboning' transfers - where a call on a new line is made to the number to which the call is to be transfered to, and the new outgoing call is connected to the exiting call on the systm. (Normal 'hookflash' transfers do not require the Dialer)


	Features

	Easy to Install and Configure - simple instructions and tools designed for administrators who are not experts with telephony systems. Graphical tools allow for easy system management.
	Unlimited fully featured voicemail boxes, with message forwarding to other telephones, message forwarding to email accounts and pager notification. Voicemail broadcast lists. Scripted Voicemail system allows for full customization of the Voicemail features to meet individual customer requirements.
	Simple to use intuitive Graphical System Design Interface allowing fast and easy system setup and configuration.
	Advanced call screening and call switching options - VoiceGuide is one of the most flexible and customizable systems available.
	Outbound Auto Dialer. Can dial other telephone numbers and run a VoiceGuide script once the call has been answered.
	Advanced Auto Attendant features with monitored call transfers to other extensions optionally announcing the Caller ID, allowing the recipient to accept or decline the call.
	Text to Speech using Microsoft's SAPI 5.0 TTS engine, allowing standard SAPI5.0 compatible Text To Speech engines to be used for a majority of applications, bringing the cost of implementing TTS in telephony systems to below US$100 for the entire system.
	Total Cost of Ownership is dramatically less than those of competing products available through lower time and skill requirements.
	Database integrations with MS Access, MS Excel and any ODBC data source to allow querying and setting of data over the phone.
	Email sending with attachments.
	Pager message sending.
	Answering Machine detection on outbound calls (when Dialogic card used).
	Can Run other programs, allowing custom-designed extensions.
	Can execute VB Scripts. Many examples supplied demonstrating faxing and data retrieval from different sources.
	Can speak the data retrieved from databases or from running other programs back to the caller.
	3-Way Call setup, optionally announcing the Caller ID, allowing the recipient to accept or decline the call.
	Can play DTMF tones and hookflash signals.
	Full logging of callers' details and all the selections made during the call.
	Multiple telephone line support - up to 300 lines per server (for some load test results see here)
	Supports Inband Signalling for PBX integration. Fully customizable signal pattern matching definitions allow compatibility with any PBX.
	Easy to use Voicemail System Manager.
	Multi-Language support.
	COM interface, with VoiceGuide functioning as an ActiveX server. Allowing for easy control and scripting of VoiceGuide from 3rd party applications or web pages. Functions like call queuing and application monitoring and control of all activity on the system can be easily performed by using a VoiceGuide COM object in 3rd party programs.


	Trial Version Limitations

	Needs restarting every 1 hour.
	VG Dialer will only call up to 10 telephone numbers.
	VoiceGuide v5 is limited to 30 modules per script.
	VoiceGuide v5 is limited to controling 4 lines.
	VoiceGuide v6 and v7 is not limted in number of modules a script can use.
	VoiceGuide v6 and v7 is limited to controling 30 lines.
	Otherwise all features of Enterprise+Dialer version are available.