Hello,
When a user goes and tries to retrieve a new voicemail message, after listing to the new message or during when the message is playing, if the user presses #2 (to save the message) or the #3 (to delete the message). VG hangs up on the user. This does not happen when listing to old messages.
I have attached the log files. Three calls were made during this log:
1. A caller left a voice mail message.
2. A user retrieved the voice mail message, and was hung up on after pressing 3 (or 2 I can't recall specificity).
3. An attempt was made by VG to activate the message light on the extension the voicemail was left on. "!,*1,228 " (This call may have occurred before call #2)
Do you have any ideas why VG is hanging up?
Thank you,
Benjamin
0831_CallEvents.zip
