Hello Technical Support Team, please help me, the ACD does not work, I have Voieguide v7.6.30 VGagent v7.6 HMP DialogicHMP_for_VoiceGuide_393. The call in a normal transfer does arrive. The problem is if the VG transfer to an ACD queue is not routed to the agent's phone. Pop-up only.
the PBX is: Fortinet model Fortivoice 200F
IP voiceguide 10.10.91.201
IP Pbx 10.10.91.200
Ext Agent / AgentTelephone=4510
ext register VG /hmp/pbx 4500-4507
acd queue redque
I attach the logs. and other captures.
BR
Diego MIno
logs_para_caso.zip
