Callers are receiving a fast busy signal when they are transferred into the Voiceguide system. We have a Windows 2003 Std server with 4 lines running Voiceguide 7.4.2. We are using Dialogic HMP drivers and use a Cisco VOIP system. I have already determined that there are always lines available when the callers receive the fast busy (we are not using all 4 lines at the same time). I have seen internal users receive a fast busy before however, at this time it seems only to be users who are on the outside of the network calling in who get the fast busy. Can you tell by the logs if this is a problem with Voiceguide or the HMP drivers or something else?
its_sysinfo.zip
vg logs.zip
