Guest Guest_Limeworks Report post Posted 01/08/2004 07:49 AM Hello, We are having a few problems with voiceguide. Everything works fine for a while however after a few calls, or multiple calls, all of a sudden voiceguide will hangup straight away and not do anything. Analysis of the logs shows that the problem is with the Audio samples we are playing. The weird thing is if we restart the program it works fine for a while. Heres the logs, any idea? 154117.67 16 linedevstate 2048 0 0 154117.69 16 callstate OFFERING 66191 0 4 154117.69 16 Lev_CallerID [,OVERSEAS] 154117.69 16 callinfo CALLEDID 154117.69 16 callinfo ORIGIN 154117.69 16 ring 0 154123.69 16 ring 2 154123.69 16 Answer the call at 8/01/2004 3:41:23 PM 154123.69 16 lineAnswer(66191) => 66255 154124.22 16 callstate CONNECTED 66191,1,0 154124.22 16 WorkingModeTAPI@Connected= 154124.22 16 WorkingModeScript@Connected= 154124.22 16 Inband detection not enabled 154124.23 16 StartLoadedVgs at 8/01/2004 3:41:24 PM 154124.23 16 tapi Reply (LineEvReply) ok 66255 0 154124.23 16 [detect_CID] Evaluate [$RV_CIDNUMBER] 154124.23 16 RVreplace start: [$RV_CIDNUMBER] 154124.23 16 RVreplace end: [] 154124.23 16 .Eval() 154124.23 16 Eval Expr result:[] stored in $RV[CID_DETECTED] 154124.23 16 [play_no_CID] Playing 154124.23 16 [play_no_CID] Playing (C:\ivr\sound_files\no_CID.wav) 154124.25 16 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4] file[C:\ivr\sound_files\no_CID.wav] 154124.25 16 PlaySoundStart line[16] err=[0 tr 5 waveOutOpen(id=11) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav] 154124.25 16 For Dialogic use: PCM 11Khz 8bit Mono 154124.25 16 Hanging up call... [srlib PlaySoundStart] 154124.27 16 RecSoundStop ok 154124.27 16 PlaySoundStop ok 154124.27 16 fnHangupCall end 154124.27 16 RunModule PLAY end 154124.28 16 tapie PlayEnd old line=16 0 328078 154124.28 16 tapie PlayEnd old line=16 0 328078 154126.25 16 linedevstate 2048 0 0 154126.25 16 callstate IDLE 66191 0 0 154126.25 16 WorkingMode@Idle= 154126.27 16 After Hangup script:[C:\ivr\ivr_scripts\commercial\SHAZAM_hangup_com_early.vgs] 154126.27 0 LoadedVgs_Find C:\ivr\ivr_scripts\commercial\SHAZAM_hangup_com_early.vgs at idx=4 154126.27 16 tapi Reply (LineEvReply) ok 66256 0 154126.27 16 [submit_request] Running vb script:[C:\ivr\ivr_scripts\commercial\SHAZAM_hangup_com_early.vgs] 154211.28 0 LoadedVgs_Find C:\ivr\ivr_scripts\commercial\SHAZAM_hangup_com_early.vgs at idx=4 154211.28 16 tapi Reply (LineEvReply) ok 65612 0 154211.28 16 [submit_request] Running VB Script... 154211.28 16 RVreplace start (strlen>100) 154211.30 16 VBScript Run continuing... 154211.31 16 Hanging up call... [Hangup Module] 154211.31 16 HangupCall_Common Mode=AfterHangupRun 154211.31 16 ReinitTelephony due to IDLE start 154211.33 16 tapic lineDeallocateCall(MainCall:65987) 0 154211.36 16 lineOpen(16) => 0 154211.36 16 Waiting for a call... 154211.36 16 lineOpen(16)LineHandle=66221 Share this post Link to post
SupportTeam Report post Posted 01/08/2004 09:38 AM Please place the attached file in "C:\" and restart VoiceGuide. Log files called "TapiwrapLogMMDD.txt will be created in "C:\" When problem occurs please .ZIP up the log file for the day when the problem occurred and post it here or email it to us. We will then be able to see what events have led up to this issue... TapiWrapLogSelect.txt Share this post Link to post
