Reading Dollars And Cents Distorted

[mikeraut]

Running the latest public download v7.3.3

After I do a query from a SQL database, I read the amount of credit and credit remaining from the database.

This is then sent to the Speak Number Module.

When the amount is spoken in Dollars and cents, the audio quality is distorted to the point where you can't understand the result.

0506_ktTts.zip

[SupportTeam]

Traces shows that your sound files: (YourCreditLimit.wav and RemainingBalance.wav and thankyouforcalling.wav and all other of your spound files) are recorded in PCM format.

 

The sound files in VoiceGuide's \system\voice\ directory on your system are in ALAW format. (ALaw/ULaw is selectable at install time)

 

So the sound files used to say the actual numbers/amounts are ALAW. Any other sound files used in same module that uses sound files from VoiceGuide's \system\voice\ directory must be in the same format as the sound files in VoiceGuide's \system\voice\ directory. In this case: ALAW.

 

Changing these sound files to ALAW format shoud fix the issue: YourCreditLimit.wav and RemainingBalance.wav and thankyouforcalling.wav

060822.687  6   1   1 state [Say Credit Limit] Say Numbers: 200      as Amount - Dollars And Cents
060822.703  6   1   1       PlaySoundStartNumbers YourCreditLimit.wav, , 200     , Amount - Dollars And Cents

060829.109  6   1   1 state [Say Remaining Credit] Say Numbers: 29.45 as Amount - Dollars And Cents
060829.109  6   1   1       PlaySoundStartNumbers RemainingBalance.wav, thankyouforcalling.wav, 29.45, Amount - Dollars And Cents

[mikeraut]

Thanks, that solved the problem. Don't quite understand, why - but if all the files are the same format - it works.

[mikeraut]

Please explain:

If one records a prompt via the telephone handset using the VG Record Sound File module, then the audio file is in the correct format.

However, if one uses a microphone to record a prompt using the VG Play Sound File module, then the audio file default to the MS Windows format.

Both files are able to be played by the VG system, but not together as in the Reading Dollars and Cents instance.

 

What advice would you offer for future projects?

[SupportTeam]

It is best if the sound files used are saved as ALaw or ULaw. Which of these two choices is best depends on system used and your location.

 

The Sound Recorder app can save files in both ALaw or ULaw as well. The save file format can be selected when saving the file.