Vg Dials Out & Hangs Up

[bailsson]

Since registering my copy of VG 5.1.7 (Win 2000 Pro & Dialogic D/4PCI) the dial out feature, where it calls to say a message is in my VM Box no longer works.

 

VG Dials out fine however when the call is answered, it now just hangs up in my ear rather than playing the new messages in the VM box.

 

VM Log follows

 

 

145202.59 6 linedevstate 2048 0 0

145202.62 6 callstate OFFERING 65911 0 4

145202.63 6 Could not obtain handle to kill process. (new call) 1076, 1400

145202.64 6 Answer the call at 13/01/2004 2:52:02 PM

145202.64 6 lineAnswer(65911) => 65894

145202.64 6 callinfo CALLEDID

145202.65 6 callinfo ORIGIN

145202.65 6 ring 0

145203.19 6 callstate CONNECTED 65911,1,0

145203.19 6 WorkingModeTAPI@Connected=

145203.20 6 WorkingModeScript@Connected=

145203.23 6 Inband detection not enabled

145203.24 6 StartLoadedVgs at 13/01/2004 2:52:03 PM

145203.24 6 tapi Reply (LineEvReply) ok 65894 0

145203.25 6 [Play 11] Playing

145203.25 6 [Play 11] Playing (C:\Program Files\VoiceGuide\data\VmWelc\NA Leave Message Thanks.wav)

145203.28 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\VmWelc\NA Leave Message Thanks.wav]

145203.29 6 RunModule PLAY end

145231.23 6 Play End line[6] (id=202991)

145231.24 6 LsPlayMsg EV_PLAY_FINISHED

145232.16 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

145232.17 6 voicemail used: Builtin (vgp)

145232.17 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLm.vgp at idx=3

145232.18 6 stack idx=1

145232.18 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLm.vgp at idx=3

145232.19 6 [VmLmStart] Running vb script:[VmLmHangup.vgs]

145247.77 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs at idx=4

145247.77 6 [VmLmHangup_ForwardLastMsg] Running VB Script...

145247.79 6 RVreplace start (strlen>100)

145247.86 6 Run Script waiting... (shellid=1076, process=1420)

145247.88 6 tapi Reply (LineEvReply) ok 65877 0

145247.98 0 cl Vm_VmbConfig_Get 0001, MsgLenMin

145247.00 6 vm RecLen100ms=117, MinLength for VMB0001=1

145248.00 6 cl Vm_ForwardMsg 6, 0001, C:\Program Files\VoiceGuide\data\VmSave\0001_0113145235_1_6__.wav

145248.02 6 vm frwrd vmb 0001

145248.02 6 vm frwrd phone: 0,0405147206 (scripted system)

145248.02 0 dial DialListDB_AddCall '0,0405147206', 0, 1, 2359, MoTuWeThFrSaSu, C:\Program Files\VoiceGuide\system\voice\VmbForwardAskAccept.wav, C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgp|VmDelivStart, C:\Program Files\VoiceGuide\system\vm\VmMsg.vgp, [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[VmbId]{0001}[VmFileToPlay]{0001_0113145235_1_6__.wav}, 60, 2, 5, ESCALATION:

145248.05 6 dial DialListDB_AddCall insert ok

145248.05 6 vm frwrd vmb 0001 end

145248.07 6 cl Run_ResultReturn >>success<<

145248.07 6 path {success} not found

145248.07 6 Hanging up call... [RunResultReturn could not find module...]

145248.09 6 HangupCall_Common Mode=AfterHangupRun

145248.09 6 ReinitTelephony due to IDLE start

145248.10 6 tapic lineDeallocateCall(MainCall:65911) 0

145248.41 6 lineOpen(6) => 0

145248.41 6 Waiting for a call...

145248.43 6 lineOpen(6)LineHandle=65860

145249.02 0 dial callque update id=18 next call time 0401131457

145249.03 0 dial callque DB update returned

145249.04 5 dial found entry: tel[0,0405147206] ann[C:\Program Files\VoiceGuide\system\voice\VmbForwardAskAccept.wav] vgs[C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgp|VmDelivStart] am[C:\Program Files\VoiceGuide\system\vm\VmMsg.vgp]

145249.05 5 Calling MakeCallEx(0,0405147206)

145249.05 5 Dialing: 0,0405147206

145249.06 5 MakeCall => 65826

145249.06 5 TapiCbTrigSet 65826 7002

145249.60 5 tapi Reply (LineEvReply) ok 65826 0

145249.60 5 TapiCbTrigClear

145249.61 5 linedevstate 2048 0 0

145249.62 5 callstate DIALTONE 65792 0 0

145249.62 5 callstate DIALING 65792 0 0

145249.63 5 callstate PROCEEDING 65792 0 0

145249.64 5 callinfo CALLEDID

145249.64 5 callinfo REASON

145249.65 5 Lev_CallerID [305,]

145249.66 5 callinfo ORIGIN

145317.45 5 callstate CONNECTED 65792,1,0

145317.45 5 WorkingModeTAPI@Connected=

145317.46 5 WorkingModeScript@Connected=

145317.48 0 dial callque delete id=18

145317.50 5 Live person answered, starting C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgp|VmDelivStart

145317.51 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgp,VmDelivStart,,,,0

145317.51 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\vmMsgDeliver.vgp at idx=5

145317.52 2 tr NewVgsVgm_Goto 1

145317.52 2 tr NewVgsVgm_Goto 2

145317.53 5 [VmDelivStart] Running VB Script...

145317.54 5 RVreplace start (strlen>100)

145317.61 5 Run Script waiting... (shellid=332, process=1408)

145317.62 2 tr NewVgsVgm_Goto end

145317.70 5 cl Script_Goto 5, VmLogin.vgs, VmRmPlayMsg, [VmMsgCurr_Filename]{0001_0113145235_1_6__.wav}[VmMsgList_NewOrSaved]{1}[VmMsgCu

r_Index]{1}[Key_VmMmNewMsgs]{1}[Key_VmMmSavedMsgs]{2}[Key_VmMmAdminGreeting]{3}[

ey_VmMmAdminPin]{4}[Key_VmMmAdminForwardPhone]{5}[Key_VmMmRecMessage]{6}[Key_VmM

AdminName]{7}[Key_VmMmGoVmLogin]{8}[Key_VmMmVmExit]{0}[Key_VmMmPlayMessageCounts

{#}[Key_VmRmReplayCurrent]{1}[Key_VmRmSaveAndPlayNext]{2}[Key_VmRmDeleteAndPlayN

xt]{3}[Key_VmRmPlayPrevious]{4}[Key_VmRmPlayCurrent]{5}[Key_VmRmPlayNext]{6}[Key

VmRmPlayMessageInfo]{7}[Key_VmRmGoVmLogin]{8}[Key_VmRmExitRetrieveMessages]{0}[K

y_VmAdminWelcMsgPlayCurrent]{1}[Key_VmAdminWelcMsgDeleteAndRecNew]{2}[Key_VmAdmi

WelcMsgSaveAndReturn]{3}[Key_VmAdminWelcMsgDeleteAndReturn]{4}[Key_VmSendMsg_Sto

RecAndPlay]{1}[Key_VmSendMsg_DelRecAndRec]{2}[Key_VmSendMsg_SaveRecAndAddress]{3

[Key_VmSendMsg_DelRecAndReturn]{4}[Key_VmSendMsg_DelRecAndReturn2]{0}[Key_VmSend

sg_StopRecAndPlayVmSendMenu]{#}[VmbLoginIntro]{none}

145317.71 5 COM interface not supported in this version.

145318.53 5 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

145318.54 5 task completed (shellid=332, process=1408)

145318.54 5 No information returned from program to VG (no VGRUNRESULT_5.TXT or SHLRESLT.TXT)

145318.55 5 Hanging up call... [WaitTillFinished - next module not specified]

145318.56 5 RecSoundStop ok

145318.57 5 PlaySoundStop ok

145318.58 5 fnHangupCall end

145318.62 5 linedevstate 2048 0 0

145318.63 5 callstate IDLE 65792 0 0

145318.63 5 WorkingMode@Idle=

145318.64 5 tapi Reply (LineEvReply) ok 65791 0

145319.58 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

145319.58 5 ReinitTelephony due to IDLE start

145319.59 5 tapic lineDeallocateCall(MainCall:65792) 0

145319.90 5 lineOpen(5) => 0

145319.91 5 Waiting for a call...

145319.92 5 lineOpen(5)LineHandle=65774

 

Thanks