harmanng Report post Posted 01/13/2004 05:43 AM I am testing the download evaluation with a Motorola VoiceSurfer 56K External modem. All the sample scripts runs fine. However after the hangup module finish and VoiceGuide return to waiting for another call, the line still occupied and release the line only after 30 seconds. Is this a modem issue or telco issue? Thanks Harman Share this post Link to post
SupportTeam Report post Posted 01/13/2004 05:54 AM Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) If the modem does hangup the line (which it sounds like it does) then the inability to accept new calls on the line for next 30 seconds would be a telco issue... What happens when you just plug a normal telephone handset on that line - are subsequent calls still blocked for 30 seconds after end of previous call? The trace will show us if the modem drivers are reporting that the modem has hung up the line... Share this post Link to post
harmanng Report post Posted 01/13/2004 06:04 AM Hello, This is the trace log for the Internet Portal script. I tried to connect a phone to the line after the hangup and cannot make any dial until 30 seconds later - there is no dial tone and just like the line is still in use. Thanks Harman 135821.46 0 sys cleanup Start 135821.48 0 sys cleanup End 135829.05 1 callstate OFFERING 66426 0 4 135829.06 1 ring 1 135829.77 1 Lev_CallerID [90165251,] 135833.22 1 ring 2 135837.38 1 ring 3 135837.39 1 Answer the call at 1/13/2004 1:58:37 PM 135837.39 1 lineAnswer(66426) => 66443 135837.40 1 callstate ACCEPTED 66426 0 0 135839.55 1 tapi Reply (LineEvReply) ok 66443 0 135839.56 1 callstate CONNECTED 66426,0,0 135839.56 1 WorkingModeTAPI@Connected= 135839.57 1 WorkingModeScript@Connected= 135839.58 1 Inband detection not enabled 135839.58 1 StartLoadedVgs at 1/13/2004 1:58:39 PM 135839.58 1 [Welcome] Playing 135839.59 1 [Welcome] Playing (IpWelcome2.wav) 135839.90 1 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\Internet Portal\IpWelcome2.wav] 135839.90 1 RunModule PLAY end 135842.55 1 Play End line[1] (id=155402) 135842.55 1 LsPlayMsg EV_PLAY_FINISHED 135842.55 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 135842.57 1 [GetMarketLevels] Running VB Script... 135842.57 1 RVreplace start (strlen>100) 135842.64 1 Run Script waiting... (shellid=1592, process=568) 135842.64 1 [GetMarketLevels] Playing (IpOnHold.wav) 135842.99 1 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\Internet Portal\IpOnHold.wav] 135844.03 1 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 135844.03 1 task still running (shellid=1592, process=568) 135845.04 1 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 135845.04 1 task still running (shellid=1592, process=568) 135846.06 1 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 135846.06 1 task still running (shellid=1592, process=568) 135847.09 1 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 135847.10 1 task still running (shellid=1592, process=568) 135847.63 1 cl Run_ResultReturn >>[MarketDow]{10,485}[MarketNasdaq]{2,111}[MarketSP500]{1,127}<< 135847.64 1 RVreplace start: [$RV[MarketNASDAQ]] 135847.64 1 RVreplace end: [2,111] 135847.65 1 [say NASDAQ] Say numbers: 2,111 as Number 135847.65 1 fn PlaySoundStartNumbers IpNasdaq.wav, , 2,111, Number 135847.67 1 sVbsFunctionToUse=Number 135847.74 1 Started SayNumber VBScript OK. (E:\Program Files\VoiceGuide\data\vbs_1_SayNumber.vbs) 135847.86 1 cl Play_Start E:\Program Files\VoiceGuide\Scripts\Internet Portal\IpNasdaq.wav,2.wav,thousand.wav,1.wav,hundred.wav,11.wav 135848.29 1 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\Internet Portal\IpNasdaq.wav,E:\Program Files\VoiceGuide\system\voice\2.wav,E:\Program Files\VoiceGuide\system\voice\thousand.wav,E:\Program Files\VoiceGuide\system\voice\1.wav,E:\Program Files\VoiceGuide\system\voice\hundred.wav,E:\Program Files\VoiceGuide\system\voice\11.wav] 135854.29 1 Play End line[1] (id=163694) 135854.29 1 LsSayNbrPlay EV_PLAY_FINISHED 135854.30 1 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 135854.30 1 RVreplace start: [$RV[MarketDOW]] 135854.31 1 RVreplace end: [10,485] 135854.31 1 [say DOW] Say numbers: 10,485 as Number 135854.32 1 fn PlaySoundStartNumbers IpDow.wav, , 10,485, Number 135854.33 1 sVbsFunctionToUse=Number 135854.40 1 Started SayNumber VBScript OK. (E:\Program Files\VoiceGuide\data\vbs_1_SayNumber.vbs) 135854.49 1 cl Play_Start E:\Program Files\VoiceGuide\Scripts\Internet Portal\IpDow.wav,10.wav,thousand.wav,4.wav,hundred.wav,80.wav,5.wav 135854.74 1 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\Internet Portal\IpDow.wav,E:\Program Files\VoiceGuide\system\voice\10.wav,E:\Program Files\VoiceGuide\system\voice\thousand.wav,E:\Program Files\VoiceGuide\system\voice\4.wav,E:\Program Files\VoiceGuide\system\voice\hundred.wav,E:\Program Files\VoiceGuide\system\voice\80.wav,E:\Program Files\VoiceGuide\system\voice\5.wav] 135901.56 1 Play End line[1] (id=170324) 135901.57 1 LsSayNbrPlay EV_PLAY_FINISHED 135901.57 1 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 135901.60 1 RVreplace start: [$RV[MarketSP500]] 135901.61 1 RVreplace end: [1,127] 135901.61 1 [say SP500] Say numbers: 1,127 as Number 135901.62 1 fn PlaySoundStartNumbers IpSP500.wav, , 1,127, Number 135901.63 1 sVbsFunctionToUse=Number 135901.70 1 Started SayNumber VBScript OK. (E:\Program Files\VoiceGuide\data\vbs_1_SayNumber.vbs) 135901.79 1 cl Play_Start E:\Program Files\VoiceGuide\Scripts\Internet Portal\IpSP500.wav,1.wav,thousand.wav,1.wav,hundred.wav,20.wav,7.wav 135902.02 1 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\Internet Portal\IpSP500.wav,E:\Program Files\VoiceGuide\system\voice\1.wav,E:\Program Files\VoiceGuide\system\voice\thousand.wav,E:\Program Files\VoiceGuide\system\voice\1.wav,E:\Program Files\VoiceGuide\system\voice\hundred.wav,E:\Program Files\VoiceGuide\system\voice\20.wav,E:\Program Files\VoiceGuide\system\voice\7.wav] 135909.59 1 Play End line[1] (id=177614) 135909.61 1 LsSayNbrPlay EV_PLAY_FINISHED 135909.61 1 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 135909.63 1 [Goodbye] Playing 135909.63 1 [Goodbye] Playing (IpGoodbye.wav) 135909.95 1 PlaySoundStart ok [E:\Program Files\VoiceGuide\Scripts\Internet Portal\IpGoodbye.wav] 135909.95 1 RunModule PLAY end 135912.25 1 Play End line[1] (id=185445) 135912.26 1 LsPlayMsg EV_PLAY_FINISHED 135912.26 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 135912.27 1 Hanging up call... [Hangup Module] 135912.28 1 RecSoundStop ok 135912.28 1 PlaySoundStop ok 135912.29 1 fnHangupCall end 135914.27 1 Hanging up call...(2) 135914.28 1 RecSoundStop ok 135914.28 1 PlaySoundStop ok 135914.28 1 fnHangupCall end 135914.29 1 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 135914.30 1 tapi Reply (LineEvReply) ok 66512 0 135914.75 1 callstate DISCONNECTED 66426,1,0 135914.75 1 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT 135914.76 1 Hanging up call... 135914.76 1 RecSoundStop ok 135914.76 1 PlaySoundStop ok 135914.77 1 fnHangupCall end 135914.77 1 callstate IDLE 66426 0 0 135914.78 1 WorkingMode@Idle= 135914.79 1 tapi Reply (LineEvReply) ok 66494 0 135914.80 1 tapi Reply (LineEvReply) ok 66477 0 135915.70 1 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 135915.71 1 ReinitTelephony due to IDLE start 135915.71 1 tapic lineDeallocateCall(MainCall:66426) 0 135915.74 1 lineOpen(1) => 0 135915.74 1 Waiting for a call... 135915.75 1 lineOpen(1)LineHandle=66290 Share this post Link to post
SupportTeam Report post Posted 01/13/2004 02:20 PM Trace shows that the modem drivers have reported that the modem has hung up the call promptly: 135914.77 1 callstate IDLE 66426 0 0 tried to connect a phone to the line after the hangup and cannot make any dial until 30 seconds later - there is no dial tone and just like the line is still in use This is definitely a telco problem (albeit an unusual one...). I'd suggest contacting them about it... Share this post Link to post
Guest Carphone Report post Posted 02/23/2004 12:10 AM I am also testing the trial version and I have exactly the same problem. I have only tested the scripts calling from a mobile, maybe it will be better if i tested calling from another land line. I am using a zoom internal voice modem. UK, BT landline I will also post a log here later. regards Dan Share this post Link to post
