Guest u4910 Report post Posted 05/30/2013 02:42 AM Is there a way to announce an average queue hold time based on call volume? Share this post Link to post
SupportTeam Report post Posted 05/30/2013 02:47 AM Please update to this version of VG v7: [old link removed] and the matching vgAgent: [old link removed] the estimated wait time and the position in queue when call is in ACD queue is played in this version. Share this post Link to post
SupportTeam Report post Posted 05/30/2013 02:50 AM Was just advised that you also need to update some sound files in VoiceGuide's \system\voice\ subdirectory after installing the 130527 build. Please see attached. Both ULaw and ALaw versions of files are included. fix.zip Share this post Link to post
Guest u4910 Report post Posted 05/30/2013 03:27 AM Wow, you guys are awesome. You have the best support and fastest turnaround of any software company I know of. We are purchasing 24 lines and it is worth every penny! Share this post Link to post
