Agent And $Rv Variables

[Guest u4910]

I'm not getting my result from the db query (db1) to show in the agent. I can see it in the log file, but not on the agent.

Please advise.

Attached are the agent template and popup_now files.


It almost seems like the dynamic $RV's are not making it through to the agent. The $RV[..] variables don't seem to be showing values.

 

I started a new thread as this was continued on another thread.

0611_1039_vgEngine.txt

popup_Now.htm

template_Incoming.htm

[SupportTeam]

There should be some log files created in vgAgent's \log\ subdirectory.

 

Can you please .ZIP up those traces and post them here as well.

 

Those vgAgent traces will show what $RVs are received by vgAgent from VoiceGuide.

[Guest u4910]

Here are the agent logs

log.zip

[Guest u4910]

I must be missing something simple here. I just don't see the $RV[...] getting translated for some reason.

Please advise.

[SupportTeam]

Please update your system to these releases of VoiceGuide and vgAgent:

 

[old links removed]

 

and post traces as before if you still encounter issues.

 

In this version you should be able to also use this in template to show all of the $RVs passed to vgAgent:

 

$RV_ALL

 

The initial height and width of popup can also now be set in vgAgent.ini by adding section like this to the vgAgent.ini file:

 

[PopUp]
Height=800
Width=500

[Guest u4910]

LIke I said before, you guys are awesome. Will download and try now.

[Guest u4910]

So now, certainly, you and your company is the best.

It works now with the $RV variables and the agent sizing is a great feature.

Now I get to play away making an app...