2 Line Call Recording

[mikeraut]

Tested the 2 line recording module, and I can't seem to get it to work to test recording. Get a vb error when executing the \temp\vbscript

0621_ktTel.zip

Config.zip

[SupportTeam]

In the VBScript in module [start 2 line Dial] please change:

 

strRet = vg.Record_2Lines_Start($RV[Conf_LineId_1], $RV[Conf_LineId_2], "c:\MyRecFile.wav", "")

 

to:

 

strRet = vg.Record_2Lines_Start($RV[Conf_LineId_1], $RV[Conf_LineId_1], $RV[Conf_LineId_2], "c:\MyRecFile.wav", "")

 

 

Please see: http://www.voiceguide.com/vghelp/source/html/com_record_2lines_start.htm

[mikeraut]

Thanks, the example now works.

Would like to suggest a working example in the next build of VG for the 2 line recording vgs file.

[SupportTeam]

Have fixed the sample that was shipping in latest versions of v7.

 

Regarding the ACD call recording:

 

The current Config.xml ACD entry is:

<acd>
 <callrecord_dir>C:\calls\sales</callrecord_dir>
</acd>

Here is sample of what that section should look like:

<acd>
<queues>

<queue>
<name>sales</name>
<paths>
on {timeout 1200} goto [Voicemail box 0001]
on {1} goto [sales opt1 selected]
</paths>
<callrecord_dir>C:\acdlog1</callrecord_dir>
</queue>

<queue>
<name>accounts</name>
<paths>
on {timeout 1200} goto [Voicemail box 0002]
on {1} goto [accounts_self_service]
</paths>
<callrecord_dir>C:\acdlog2</callrecord_dir>
</queue>

</queues>
</acd>

The callrecord_dir is set on a per-queue basis