Guest enadhazeem Report post Posted 06/26/2013 09:10 AM When I upgraded to V 7, the Email Send module stopped working. When I revert back to 6.33, it works. Just to make sure, I setup the email account info in Outlook, and it works fine. Here is the log: 101930.359 6 7 4 state [send Email 1] Send Email 101930.359 6 7 4 rv add start Send Email 1|enad40@telelink.ps 101930.359 6 7 4 rv add enad40@telelink.ps 101930.359 6 7 4 rv add start Send Email 1_Subject|IVR activation 101930.359 6 7 4 rv add IVR activation 101930.359 6 7 4 rv add start Send Email 1_Message|IVR activation 101930.359 6 7 4 rv add IVR activation 101930.359 6 7 4 rv add start Send Email 1_Attachment| 101930.359 6 7 4 rv add 101930.359 6 7 4 rv add start Send Email 1_Cc| 101930.359 6 7 4 rv add 101930.359 6 7 4 rv add start Send Email 1_Bcc| 101930.359 6 7 4 rv add 101930.359 6 7 4 email to: enad40@telelink.ps 101930.359 6 AddEmailToSend from:ivr@telelink.ps|IVR, to:enad40@telelink.ps, cc:, bcc:, reply:ivr@telelink.ps, subj:IVR activation, att:, usertoken:(<to>enad40@telelink.ps</to><subject>IVR activation</subject><guid>562cb2e8-d8c6-4e25-9164-da68244633f0</guid>) smtp:mail.telelink.ps|587 timeout:1800sec, sParamsXml: 101930.359 6 SmtpClient created ok 101930.359 6 setting EnableSsl as port = 587 101930.359 6 .Host=.telelink.ps .Port=587 .EnableSsl=True sCredentialUserName=[ivr@telelink.ps] 101930.359 6 SmtpClient clientEs configured ok 101930.359 6 email send start <to>enad40@telelink.ps</to><subject>IVR activation</subject><guid>562cb2e8-d8c6-4e25-9164-da68244633f0</guid>, timeout=1800sec 101930.484 16 LoadAnyUpdatedScripts vgsidx 2 marked as superseeded. Still loaded as it is actively used. 101931.734 16 LoadAnyUpdatedScripts vgsidx 2 marked as superseeded. Still loaded as it is actively used. 101932.609 6 ERROR v0.0.0.0 (2013-05-02 23:45:07.90) AddEmailToSend SendAsync: The SMTP host was not found. 101932.609 6 7 4 email not queued for sending. 101932.609 6 7 4 rv add start Send Email 1_SendResult|The SMTP host was not found. 101932.609 6 7 4 rv add The SMTP host was not found. 101932.609 6 7 4 FindNextVgmTitleInPathList: next module title is=[Evaluate CallerID] 101932.609 6 7 4 t timer clear (force=False) 101932.609 6 7 4 RunModule start Evaluate, [Evaluate CallerID], iModuleIdx=181, previous: vgm=166, vgs=6:6 Any ideas how to resolve this issue? Thanks. Share this post Link to post
SupportTeam Report post Posted 06/26/2013 10:01 AM Can you please try changing the email server address from: mail.telelink.ps to: ssl:mail.telelink.ps Share this post Link to post
Guest enadhazeem Report post Posted 06/27/2013 11:39 AM I tried it. The log seems to indicate the email was sent but actually nothing is being sent. Again, when I revert back to V6.33 using the exact same setup, it works fine. Here is the log after I changed the email server to ssl:mail.telelink.ps 125827.234 6 5 3 state [send Email 1] Send Email 125827.234 6 5 3 rv add start Send Email 1|enad40@telelink.ps 125827.234 6 5 3 rv add enad40@telelink.ps 125827.234 6 5 3 rv add start Send Email 1_Subject|IVR activation 125827.234 6 5 3 rv add IVR activation 125827.234 6 5 3 rv add start Send Email 1_Message|IVR activation 125827.234 6 5 3 rv add IVR activation 125827.234 6 5 3 rv add start Send Email 1_Attachment| 125827.234 6 5 3 rv add 125827.234 6 5 3 rv add start Send Email 1_Cc| 125827.234 6 5 3 rv add 125827.234 6 5 3 rv add start Send Email 1_Bcc| 125827.234 6 5 3 rv add 125827.234 6 5 3 email to: enad40@telelink.ps 125827.234 6 AddEmailToSend from:ivr@telelink.ps|IVR, to:enad40@telelink.ps, cc:, bcc:, reply:ivr@telelink.ps, subj:IVR activation, att:, usertoken:(<to>enad40@telelink.ps</to><subject>IVR activation</subject><guid>15745b84-977b-46fd-ba4f-b69621e5a5ab</guid>) smtp:ssl.mail.telelink.ps|587 timeout:1800sec, sParamsXml: 125827.234 6 SmtpClient created ok 125827.234 6 setting EnableSsl as port = 587 125827.234 6 .Host=mail.telelink.ps .Port=587 .EnableSsl=True sCredentialUserName=[ivr@telelink.ps] 125827.234 6 SmtpClient clientEs configured ok 125827.234 6 email send start <to>enad40@telelink.ps</to><subject>IVR activation</subject><guid>15745b84-977b-46fd-ba4f-b69621e5a5ab</guid>, timeout=1800sec 125827.234 6 email SendAsync returned 125827.234 6 5 3 email queued for sending. 125827.234 6 5 3 rv add start Send Email 1_SendResult|ok 125827.234 6 5 3 rv add ok 125827.234 6 5 3 FindNextVgmTitleInPathList: next module title is=[Evaluate CallerID] 125827.234 6 5 3 t timer clear (force=False) 125827.234 6 5 3 RunModule start Evaluate, [Evaluate CallerID], iModuleIdx=65, previous: vgm=80, vgs=2:2 Share this post Link to post
SupportTeam Report post Posted 06/27/2013 11:52 AM If we see this in trace: 125827.234 6 5 3 email queued for sending. The this means that the email was successfully queued for sending by the .NET layer (System.Net.Mail) You should eventually see an entry in vgEngine that email was sent ok, or that there was an error. Can you .ZIP up and post the entire vgEngine trace that covers at least 30 minutes after the "email queued for sending." entry? Share this post Link to post
