Acd Dialer

[mikeraut]

I have a 12-port ACD system, inbound. Lines 7 to 12 are set <AllowDialOut>1</AllowDialOut>

 

vg.ini is set to [VGDialer]

FreePortSearchOrder=1

 

VG reports that there is no line available. Please advise

 

 

no line available.zip

ConfigLine.zip

[SupportTeam]

Looks like the module that places the call in the ACD queue also specified the list of ports on which the outgoing leg of the call is allowed to be made. Only one port is specified (port 1) and that port is one of the ports on which the outgoing dialing was disabled in Config.xml

 

Recommend to not specify the port selection list in the Transfer Call module for now.

 

If you continue to have problems please post the script file that is being used.

 

 

From vgEngine log:

075707.948  6               Search for free ports in list [1] src=XferDialAndConf
075707.948  6   1   1       CallExistsOnLine TRUE crn=10000001
075707.948  6   2   2       CallExistsOnLine FALSE crn=0
075707.948  6   2   2       dial  FindFreeLine: iDialoutsEnabledOnThisLine=0
075707.948  6   4   3       CallExistsOnLine FALSE crn=0
075707.948  6   4   3       dial  FindFreeLine: iDialoutsEnabledOnThisLine=0
075707.948  6   6   4       CallExistsOnLine FALSE crn=0
075707.948  6   6   4       dial  FindFreeLine: iDialoutsEnabledOnThisLine=0
075707.948  6   8   5       CallExistsOnLine FALSE crn=0
075707.948  6   8   5       dial  FindFreeLine: iDialoutsEnabledOnThisLine=0
075707.948  6  10   6       CallExistsOnLine FALSE crn=0
075707.948  6  10   6       dial  FindFreeLine: iDialoutsEnabledOnThisLine=0
075707.948  6  12   7       CallExistsOnLine FALSE crn=0
075707.948  6  12   7       dial  device [dxxxB2C3,dxxxB2C3] not in selection list [,1,]
075707.949  6  14   8       CallExistsOnLine FALSE crn=0
075707.949  6  14   8       dial  device [dxxxB2C4,dxxxB2C4] not in selection list [,1,]
075707.949  6  16   9       CallExistsOnLine FALSE crn=0
075707.949  6  16   9       dial  device [dxxxB3C1,dxxxB3C1] not in selection list [,1,]
075707.949  6  18  10       CallExistsOnLine FALSE crn=0
075707.949  6  18  10       dial  device [dxxxB3C2,dxxxB3C2] not in selection list [,1,]
075707.949  6  20  11       CallExistsOnLine FALSE crn=0
075707.949  6  20  11       dial  device [dxxxB3C3,dxxxB3C3] not in selection list [,1,]
075707.949  6  22  12       CallExistsOnLine FALSE crn=0
075707.949  6  22  12       dial  device [dxxxB3C4,dxxxB3C4] not in selection list [,1,]
075707.949  6   1   1       Could not find free line to place outgoing call.

[mikeraut]

 

Looks like the module that places the call in the ACD queue also specified the list of ports on which the outgoing leg of the call is allowed to be made. Only one port is specified (port 1) and that port is one of the ports on which the outgoing dialing was disabled in Config.xml

Recommend to not specify the port selection list in the Transfer Call module for now.

If you continue to have problems please post the script file that is being used.

 

I have not specified the port at all as there is NO place to actually specify the port within vg. I will attach the script

Similar problem existed before and a patch was written...http://voiceguide.com/forums/index.php?showtopic=8794&hl=dialer&do=findComment&comment=35061

 

Acd.vgs

[SupportTeam]

Please see attached image.

 

Arrow points to where the port selection list is specified in the "Transfer to Pickups" module.

 

(the "Transfer to Queries" module has similar setting so you should change that module as well)

 

The thread to which the link was posted is not a similar problem. The port for outgoing leg of call was being found in that thread. The question in that thread referred to free port search order.

 

 

Also, in ACD calls the call recording is done using the "callrecord_dir" entry in Config.xml

 

As per post here: http://voiceguide.com/forums/index.php?showtopic=10281&do=findComment&comment=37719

 

Record_2Lines_Start calls should not be used to do ACD call recording.