Hook Flash Transfer

[kaangyib]

Hi Support Team,

 

I have problem using hook flash transfer. I have set in the VG Script to transfer to extension 2039 when they press on "0" in one of the IVR menu. Here's the log file.

 

141124.501 6 85 29 RunModule start Transfer Call, [Transfer Call 2039], iModuleIdx=339, previous: vgm=463, vgs=2:2
141124.501 6 85 29 t timer set 0.4 sec : EV_TIMEOUT_READYTOBEGINTRANSFER
141124.516 16 85 29 ev PlayEnd 85 456959
141124.516 16 85 29 play end id=456959, (current id). Setting .lPlayId=0
141124.516 16 85 29 q scr add evScriptEvent 8001 EV_PLAY_FINISHED
141124.516 6 85 29 q scr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0[456959|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0030002
141124.516 6 85 29 scriptevent EV_PLAY_FINISHED 456959|0|0 || LineState=LS_XFER_1_START
141124.516 6 85 29 LsXfer_1_Start : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,456959,0,0,,,
141124.516 6 85 29 path {EV_PLAY_FINISHED} not found
141124.945 4 85 29 timer EV_TIMEOUT_READYTOBEGINTRANSFER
141124.945 4 85 29 q scr add evScriptEvent 9012 EV_TIMEOUT_READYTOBEGINTRANSFER
141124.945 6 85 29 q scr run evScriptEvent sCode=[EV_TIMEOUT_READYTOBEGINTRANSFER] iActionID=0, crn=0[0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0030002
141124.945 6 85 29 scriptevent EV_TIMEOUT_READYTOBEGINTRANSFER 0|0|0 || LineState=LS_XFER_1_START
141124.945 6 85 29 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,
141124.945 6 85 29 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found
141124.945 6 85 29 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)
141124.945 6 85 29 t timer set 30 sec : EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG
141124.945 6 85 29 state [Transfer Call 2039] Blind Hookflash Transfer to 2039
141124.945 6 85 29 xfer hookflash transfers not supported on ISDN systems

 

 

How can I achieve this? Is there any setting needed to be done in VG.ini?

[SupportTeam]

Looks like you are running a T1 ISDN or an E1 ISDN system.

 

A "hookflash" is something that is only done on analog lines - it involved disconnecting the electric circuit of an analog line for a short period of time (around 100ms).

 

On ISDN trunks the "Trombone"/"Dial and Conference" transfers must be used to transfer call to another telephone number.

 

You can check with the Telco/PBX whether your T1/E1 ISDN trunk supports "2-B Channel Transfer" (2BCT/TBCT). If it does then you should be able to use TBCT to do call transfer.

 

see: http://www.voiceguide.com/vghelp/source/html/modxfer.htm