Unexpected Hang Up.

[Guest fsoudbakhsh]

Hello, for some reason my scrip will hang up in Play module. I notice those play module that has timeout on path case this problem. I test the Play module in a new script and the problem didn’t accrued. This is why I can not think of any other possible reason why my script unexpectedly hangs up.

 

202924.90 1 state [PayamBadie] Playing

202924.90 1 state [PayamBadie] Playing (C:\Program Files\IVR Masseging and Recharging phone\Sound files\PayameBadie.wav)

202924.90 1 timer clear bForceClear=False

202925.76 1 play start ok, lPlayId=269863

202925.77 0 comlg trace point delete

202925.79 1 cl Run_ResultReturn [[fileStatus]{Success}]

202925.79 1 rvns add [fileStatus]{Success}

202925.79 1 cl Run_ResultReturn iRunWait_VgmIdx=14, iVgmIdx_Curr=23

202925.79 1 HangupCall start (Run_ResultReturn - no path match (diff vgm))

202925.79 1 rv add [Hangup Time]{7/10/2013 8:29:25 PM}

 

As you notice at line 202925.79 1 HangupCall start (Run_ResultReturn - no path match (diff vgm))

But I do have path: on {timeout 2} goto [PlayPayam]

 

Please see attached my log file for this error.

Thanks

LOGFILE.ZIP

[SupportTeam]

You are using VoiceGuide v6.

 

Please change all "Run VBScript" type modules in VoiceGuide v6 to "Wait until VBScript completes".