mikeraut Report post Posted 07/11/2013 09:54 AM In the ACD system i have the lines set to "Trombone"/"Dial and Conference" transfer This works perfectly. The agent who is now connected to the client wishes to pass the call on to a colleague. She now does a blind transfer and replaces the receiver. The call is then dropped and the caller disconnected. However if the transfer is supervised, the colleague answers, takes the call, agent hangs up , then the caller is transferred correctly. Could you advise if what is happening, is in fact correct. Share this post Link to post
SupportTeam Report post Posted 07/11/2013 01:48 PM Can you please post vgEngine and ktTel traces capturing the two cases described? Share this post Link to post
