Dialogic D/4PCI And Answer

[LanceR]

Win2K Server SP4

 

Dialogic 4/PCI

 

PBX is Panasonic DBS-824

 

Testing the system, I moved the line from the Octel to the VoiceGuide computer.

 

Dialing into the system, Voiceguide picks up after 4-5 rings.... But doesn't actually take the line off hook to play thru phone.

 

If I run the Sample Dialogic app, It will then pick up. I can then exit the Dialogic and it's good.

 

Am I missing a setting? Anything I can do to reduce the ring counts?

 

Thanks. Software looks great so far.

 

Lance

[SupportTeam]

But doesn't actually take the line off hook to play thru phone.

If VG plays files through the PC speaker instead of on the phone line then it looks like the cards Wave drivers were not correctly installed - can you

try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers.

(To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.)

 

If the problem is something else then could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

 

Anything I can do to reduce the ring counts?

When running VG go to "View" menu and select "Device Config". The window will then enlarge and you will be able to change the "Answer after X Rings" setting.

[LanceR]

Thanks. That seemed to work.

 

I was able to get system to answer.