Problem Sending Fax

[rmatosaw]

Please, we have problem to send fax.

 

- we are trying to send fax from one channel to another in the same board.

- the process appears to be ok (the second channel answers, the process is started)

- but the process continues until 46 seconds receiving. The channel stops, the tiff file received has only 1 Kb (with error) and the caller channel do not stops.

 

When we tried to send to a "real" fax machine the problem appears to be the same: the channel keeps buzy, but the machine do not process anything.

 

I attached the ConfigLine.xml, the last log files etc (please refer to number 40815301 - the receiving channel number).

 

Thanks for your help.

 

FAX_ERRO.zip

[SupportTeam]

Log traces shows that Dialogic cannot send the supplied TIF file as the .TIF file is in wrong format:

074014.141  7  11   6 ev    Dialogic 0,TFX_FAXSEND_ERROR, crn=20000001, 276,0,0,fx_sendfax error,Bad TIFF/F header,
074014.141  7  11   6       q scr add   evScriptEvent 0 TFX_FAXSEND_ERROR
074014.141  6  11   6       q scr run   evScriptEvent sCode=[TFX_FAXSEND_ERROR] iActionID=0, crn=20000001[276|0|0|0|0][fx_sendfax error|Bad TIFF/F header||||] 00:00:00 max:4|00:00:00.0312500
074014.141  6  11   6       scriptevent TFX_FAXSEND_ERROR  276|0|0  fx_sendfax error|Bad TIFF/F header| LineState=LS_FAX_TX
074014.141  6  11   6       LsFaxTx TFX_FAXSEND_ERROR 276 fx_sendfax error

994 074014.141  1200  11 fn    Fax_Tx_Start(sFileList=C:\FAXENVIO\20110613143141797.tif, sHdr2=, sOptions=)
995 074014.141  1200  11       Fax_Tx_Start(strSoundFile=[C:\FAXENVIO\20110613143141797.tif], sHdr1_LocalId=[], sHdr1_User=[VoiceGuide], sHdr2=[], sOptions=[])
996 074014.141  1200  11       fax   Fax_Tx_Start_Now begin
997 074014.141  1200  11       fax   Clean_iottFax_chain
998 074014.141  1200  11       fax   strFnameRetreived=[C:\FAXENVIO\20110613143141797.tif]
999 074014.141  1200  11       fax   iFnameLength=33
000 074014.141  1200  11       fax   strFnameRetreived+(iFnameLength-5)=[7.tif]
001 074014.141  1200  11       fax   file suffix indicates input file [C:\FAXENVIO\20110613143141797.tif] is TIFF
002 074014.141  1200  11       fax   open(C:\FAXENVIO\20110613143141797.tif) => 5 - opened ok
003 074014.141  1200  11       fax   fx_initstat(12, DF_TX) => 0
004 074014.141  1200  11       fax   fx_setparm (12, FC_LOCALID) ok
005 074014.141  1200  11       fax   fx_setparm (12, FC_HDRATTRIB) ok
006 074014.141  1200  11       fax   fx_setparm (12, FC_FONT3) ok
007 074014.141  1200  11       fax   fx_setparm (12, FC_FONT3) ok
008 074014.141  1200  11       fax   fx_setparm (12, FC_HDRUSER) ok
009 074014.141  1200  11       fax   fx_setparm (12, FC_HDRUSER2) ok
010 074014.141  1200  11       fx_sendfax (12, 0EFD0C6C, EV_ASYNC) => -1, err=276:Bad TIFF/F header, hli=0EFCCA88
011 074014.141  1200  11       fax   unhandled ATDV_LASTERR=276
012 074014.141  1200  11 r     Dialogic  TFX_FAXSEND_ERROR 0 (276 0 0 fx_sendfax error Bad TIFF/F header )

TIF files for Fax sending must be of specific resolution.

 

From http://www.voiceguide.com/vghelp/source/html/fax_intro.htm :

 

The TIFF file must be in "Fax Group 3" format and have a horizontal resolution of 1728 pixels across the page. Vertical pixel count will depends on length of fax page, but a standard page is 2200 pixels long. The DPI resolution of the TIFF file should be 200.

 

Can you .ZIP up and post the C:\FAXENVIO\20110613143141797.tif file from your system?

 

Unzip attachment to get a sample .TIF file that can be faxed. (it is the same file that is provided with VoiceGuide sample fax send/receive scripts in VoiceGuide's \Scripts\Fax\ subdirectory.

TestFax.zip

[rmatosaw]

Sorry.
I had not read the log with proper care.
Everything ok now.
Thank you.