Remote Terminal Dialing

[Guest Bill Stoneham]

We wish to have our employees click a telephone number on their own computer screen, and have the voiceguide computer dial this number. Once dialed, the voice guide computer will do a hookflash transfer of the outgoing call back to the employee who triggered the call. How do we get the Voiceguide software to communicate with our program which contains the list of telephone numbers, and the extention number which the employee is at. Could it be done with TCP/IP, or through the database. It needs to be a seamless operation.

 

We are a potential new sales enquiry, and need this question answered before we can purchase.

 

Thanks.

 

positek@tpg.com.au

[SupportTeam]

This can be achieved by inserting new records into the OutDialQue.mdb database, or by using the COM command Dialer_OutDialQueAdd or Dialer_MakeCall (See VG Help file). The program running on the employees PC must be responsible for inserting/executing these records on the VoiceGuide machine.

 

The Dialer_OutDialQueAdd / Dialer_MakeCall approach is easier - you can easily call that function from employees PC. For info on how to execute COM commands remotely please see: CreateObject on MSDN

 

Once dialed, the voice guide computer will do a hookflash transfer of the outgoing call back to the employee who triggered the call.

Many PBXs do not allow hookflash transfers on outgoing calls - if your PBX is one of them then you may need to use two lines for the call and bridge them internally in VG - see the COM functions Dialer_MakeCall and/or Bridge_Connect.