Guest u4910 Report post Posted 08/26/2013 01:33 PM I see entries in the callque that are changed to 9999. Is that just so that we know which entries could not be dialed due to SIT or something else that we need to take care of on these particular calls? Share this post Link to post
SupportTeam Report post Posted 08/26/2013 06:28 PM These are the calls that have exhausted their retries without having been answered. These calls are left in the database so that they can be easily identified and re-scheduled for a later time if necessary. Share this post Link to post
