Skip To Next Question After 3 Failed Attempts

[sleepdoc]

I would like to configure the Get Numbers module to skip to the next module after 3 failed attempts by the caller. How do I do this? Currently, it disconnects the call after the WAV file has been played 3 times.

 

[SupportTeam]

You can use a "timeout" path to achieve this.

 

From http://www.voiceguide.com/vghelp/source/html/paths.htm :

 

Timeout Paths

Apart from paths taken when the caller presses a key, you can also specify paths which are taken upon Timeout. The Timeout path will be take if a caller has not made a selection within the specified number of seconds. A timeout path with a wait time of zero seconds will be taken immediately after the last sound file in the module has finished playing.

 

eg: a path:

 

On {Timeout 5} Goto [Module Title]

 

will be taken 5 seconds after the last prompt (2nd replayed prompt in your case) competed playing.

[sleepdoc]

Thank you. Unfortunately, the get numbers modules are all set up to go to a "Cleanup" module upon time out . . . which places "999" into missing cells upon hangup. Is there any other way to do it, without using timeout?

[SupportTeam]

Sounds like you should add a new module that places '999' into the corresponding field and then immediately goes onto the 'next module' (?)

 

If you can post your current script along with the description of what you would like to achieve then we can better advise what to do.

 

 

 

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