Dialogic D/4pci Caller Id Problem

[Guest Emre DURGUT]

I cannot get caller id with dialogic d/pci in Turkey. Are there any settings?

[SupportTeam]

It should just work...

Is Caller ID enabled on these lines by the phone company?

 

Could you please send us a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest Guest]

164244,93 11 callstate OFFERING 67367 0 4

164244,95 11 callinfo CALLEDID

164244,96 11 callinfo ORIGIN

164244,96 11 ring 0

164244,96 11 Answer the call at 19.01.2004 16:42:44

164244,96 11 lineAnswer(67367) => 67349

164245,51 11 callstate CONNECTED 67367,1,0

164245,51 11 WorkingModeTAPI@Connected=

164245,52 11 WorkingModeScript@Connected=

164245,56 11 Inband detection not enabled

164245,56 11 StartLoadedVgs at 19.01.2004 16:42:45

164245,56 11 tapi Reply (LineEvReply) ok 67349 0

[SupportTeam]

Can you try setting the system to answer the phone after the 2nd or 3rd Ring and see if this makes any difference?

 

Caller ID is sent usually between the 1st and the 2nd Ring, so usually answering after the 2nd Ring allows enough time for Caller ID info to arrive...

 

If answering after 3rd Ring still does not work then have you confirmed with the phone company that Caller ID is enabled on these lines?

Can the Phone company tell you HOW the Caller ID info is sent?

Do Caller ID enabled phones attached to these lines display Caller ID when a call arrives?

[Guest Emre DURGUT]

You right I called telecom company and they activated CLIP feature on the line.