Disposition In Cdrout

[Guest u4910]

Have the dispositions changed in the last version of VG?

It seems the answered is not broken down by human or machine.

Also I can't tell which are SIT.

Thanks,

 

Here are my recent dispositions by count:

ANSWERED

1303

NOANSWER

273

NOTCONTACTED

672

 

 

Here are a more historical disposition by count before going to the current version.

 

ANSWERED

2056

ANSWERED_HUMAN

4042

ANSWERED_MACHINE

6399

ANSWERED_NORINGBACK

14

ANSWERED_UNDETERMINED

33

BUSY

530

NOANSWER

2053

NOTCONTACTED

814

SIT

2539

 

 

 

[SupportTeam]

Which version is currently installed on the system?

 

Can you please post a vgEngine trace capturing an outgoing call on the system?

(Please .ZIP up traces before posting)

[Guest u4910]

7.3.3.

The only difference in this one and the other system is that this one is an ISDN PRI on Windows 2008 R2.

The other system was a 4 line analog on Windows 7.

0904_0716_vgEngine.zip

[SupportTeam]

Trace shows the outgoing calls loaded only had the 'live person' script specified.

 

The 'answering machine' setting was left empty.

 

On ISDN systems if the answering machine script is not specified then VoiceGuide will start the 'live person' script immediately when call recipient picks up the handset.

 

(ISDN system can tell when the handset is picked up).

 

If you want system to still wait to listen to what is said on the line after handset pickup to determine whether the call was answered by live person or by answering machine then you need to specify what script or .WAV file you would like VoiceGuide to run/play when answering machine is detected.

 

Note that this will mean that script no longer starts as soon as handset is picked up - system will wait to hear what is said/played on line first - which is what is needed on analog lines to determine if call was answered.

080000.472  6   2   1       dial  StartOutgoingCall start tel[(removed)] live[d:\payrem\water_cnp.wav] am[] fax[] onNotAnswered[] onRetriesEnd[] rv[] CampaignName[WTR_CNP:9269304-2051539] options[<CallerID>8035453000</CallerId>] ID=128461

[SupportTeam]

Also I can't tell which are SIT.

 

ISDN systems do not play SIT tones.

 

On ISDN systems calls to disconnected will usually be given a disposition of DISCONNECTED and saved in corresponding CDR log.

Sometimes calls to non-existing numbers will be given disposition of NOTCONTACTED (instead of DISCONNECTED) - it depends on what ISDN level responses system receives from the remote switch/PBX in response to to outgoing call attempt.

[SupportTeam]

Looking at one example call from provided trace, we see that an outgoing call received a DISCONNECTED message 10 seconds after dialing the number.

 

No 'Proceeding' or 'Alerting' events were received for this call - just the 'Disconnected'.

 

This call was given a disposition of "NOTCONTACTED".

080000.577 19  16   6 ev    CallState GCEV_DIALING, crn=288000b, iEvent=2 ,16,0,16, s1:, s2:, s3:]. build_date: 2013-07-16 21:32:05.02
080010.425 19  16   6 ev    CallState GCEV_DISCONNECTED, crn=288000b, iEvent=2 ,16384,0,64, s1:, s2:, s3:]. build_date: 2013-07-16 21:32:05.02
080010.426  6  16   6 state Hanging up... [LINECALLSTATE_DISCONNECTED]
080010.432 19  16   6 ev    CallState GCEV_DROPCALL, crn=288000b, iEvent=2 ,1,0,32, s1:, s2:, s3:]. build_date: 2013-07-16 21:32:05.02
080010.434  6  16   6       CDR (out) : "WTR_CNP:15275008-1073542","8035453000","8032108766","","","","","","","'2013-09-04 08:00:00'","'0001-01-01 00:00:00'","'2013-09-04 08:00:10'",10,0,"NOTCONTACTED","","" => C:\Program Files (x86)\VoiceGuide\cdr\CDR_20130904_out.txt , C:\Program Files (x86)\VoiceGuide\cdr\CDR_20130904_out_NOTCONTACTED.txt

[Guest u4910]

Thank you very much for your detailed and quick response!

I will put in the answering machine setting immediately.

[Guest u4910]

Thanks. Works great now. I was surprised to get a SIT.

"ANSWERED" 1176

"ANSWERED_HUMAN" 25

"ANSWERED_MACHINE" 20

"ANSWERED_UNDETERMINED" 4

"NOANSWER" 283

"NOTCONTACTED" 670

"SIT" 1