Disconnect/hangups

[Guest joneschik]

At several points in the script, the phone line disconnects and I don't know why. I have checked all files are CCIT ULAW. All the hangups seem to have one file in common at which point it disconnects. Please see attached zipped diagnostic files.

0910_ktTts.zip

its_sysinfo.zip

[SupportTeam]

Looks like v7.2.2 is used on this system.

 

Please updates system to current version (currently v7.3.3) and post traces as before if you still encounter any issues.

[Guest joneschik]

So, to upgrade v7.2.2 to 7.3, do we just install on top of what we have or do we have to uninstall version 7.2.2 first?

[SupportTeam]

To change to different version of software please stop the VoiceGuide service, close all VoiceGuide programs, and then install new version of software over the top of current install.

[Guest joneschik]

I installed the new 7.3 version on top of the old one 7.2 version, rebooted the server but now nothing's playing.

0919_1440_vgEngine.zip

its_sysinfo1.zip

[SupportTeam]

Traces show that Dialogic HMP returns error when starting.

 

Traces show that HMP 3.0 SU307 is installed on this system.

 

SU310 or later is recommended for use with VoiceGuide v7.3.3

 

Can you please update system to latest version of Dialogic HMP 3.0, the test the HMP to make sure the new HMP install is is working properly as per instructions here:

 

http://www.voiceguide.com/vghelp/source/html/install_v7_dialogichmp.htm

 

Please post post traces as before if you still encounter any problems with running VoiceGuide on a tested HMP install.

014 144052.425  2308           szDSSVersion: 3.0, szDSSRelease: Dialogic (R) Host Media Processing (HMP) Software Release 3.0 Service Update 307, szDSSBuild: 307 , szDSSSvcPack: Service Update
015 144052.425  2308           target: DialogicHMP
016 144052.425  2308           Dialogic Service state is: Running
017 144052.425  2308           CTelProxy::Initialize CreateTTSPort call
018 144052.425  2308           loading [D:\Program Files\VoiceGuide\ktTtsSapi.dll]
019 144052.425  2308           tts   CreateThread for Run_pTTSPort_ktTtsInitialize task. handle= 1556 threadid= 3900
020 144052.425  2308     r     generic ktTel_Completion|10000  Completion_Initialize|0  0 (0|0|0|||)
021 144052.440  2308           Initialize finished
022 144052.440  2308     fn    InitHardware(sConfigFile=D:\Program Files\VoiceGuide\conf\Config.xml, sOptions=) m_pTelProxy=0100ECA0
023 144052.440  2308           TelDriver_InitHardware begin pTelProxy=0100ECA0, pTelProxy_Global=097D9678
024 144052.440  2308   3 fn    AppInit_Dialogic hAppInfoGlbl=06D5BF90
025 144052.440  2308   5       enable event processing
026 144052.440  2308   3       boards present: voice:1 dti:0 ipt:1
027 144052.440  2308           class 32|32768 pTelProxy_Global=097D9678
028 144052.440  2236           CtWaitEvt thread start sr_waitevt pTelEventInterface_WaitEvtCopy=097D9678, lWaitEvtTimeout=200
029 144052.440  2308           test NETWORK devices (1st channel on each board)
030 144052.456  2308           test VOICE devices (1st device on each voice board)
031 144052.471  3900           tts   CTelProxy::Initialize m_pTTSPort->Initialize call (log=[D:\Program Files\VoiceGuide\log\])
032 144052.471  3900           tts   CTelProxy::Initialize m_pTTSPort->Initialize returned
033 144052.487  4160           CtEventProcessing thread start pEventsInterfacePassedToThread=097D9678
034 144052.503  2308   1       dx_open (dxxxB1) => 1
035 144052.503  2308           config board file [D:\Program Files\VoiceGuide\conf\Config.xml]
036 144052.503  2308   1       config board file load start (len=1547)
037 144052.503  2308   1       config board file load end
038 144052.503  2308           ATDV_SUBDEVS 4 dxxxB1C1 dxxxB1C2 dxxxB1C3 dxxxB1C4
039 144052.534  2308   2       dx_open (dxxxB1C1) => 2
040 144052.534  2308           dxxxB1C1 id=0x8029, family=5, devmode=1, network=0(None), bus=6, encode=0
041 144052.628  5408           1|2 wrote 3729 (lines=37) or=0 max=3729/37 curr=0 tesf=0
042 144052.643  2308           ft_e2p_brd_cfg: ft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ITU_G_726 FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE ft_fax: : ft_play=0x73f, ft_record=0x73f, ft_tone=0x7, ft_e2p_brd_cfg=0x0, ft_fax=0x0
043 144052.721  2308   2       dx_close(2) ok (channel dxxxB1C1)
044 144052.721  2308   1       dx_close(1) ok (board dxxxB1)
045 144052.721  2308           HMP licenses:
046 144052.721  2308           Voice : 4
047 144052.721  2308           RTP_G_711 : 4
048 144052.721  2308           IP_Call_Control : 4
049 144052.721  2308           gc_start (HMP) setup begin
050 144052.721  2308           IPT_BOARD_COUNT = 1
051 144052.721  2308           gc_Start &gclib_start  call
052 144052.878  5408           0|3 wrote 770 (lines=10) or=0 max=3729/37 curr=1 tesf=0
053 144053.315  2308     ERROR gc_start
054 144053.315  2308   2       StartDialogicGlobalCall returned -1

058 144053.612  2308     fn    LineOpen(dxxx=dxxxB1C1, dti=iptB1T1, media=ipmB1C1, fax=, protocol=IP, sOpt=<port>1</port>, iRecFileFormat=7)

064 144053.612  2308     ERROR OpenBoard_IPT gc_OpenEx exception
065 144053.612  2308           gc_OpenEx :N_iptB1T1:P_IP:M_ipmB1C1:V_dxxxB1C1 call (opening ip line)
066 144053.612  2308     ERROR gc_OpenEx