Hmp + Dialer Not Work

[dminof]

Everything worked properly on another machine.

It stopped working.

Install everything again and does not work.

Fails to pass the call to the agent.

It is a problem for outgoing calls.

Dialer does not work, logs attached

 

Br

 

DIego

 

log vg .zip

[SupportTeam]

The system is running in Evaluation mode.

 

In Evaluation mode there are some limits placed on number of calls that can be made.

 

We can see in vgEngine trace:

175616.387  6   3   1 WARN  dial  Maximum number of outgoing calls reached. Restart the evaluation version to continue.

In Evaluation mode outgoing calls are limited to 10. Restart is required for more outgoing calls to be made.

 

In Evaluation mode incoming calls are accepted for about an hour after start. Restart is then required for system to accept more incoming calls.

[dminof]

Hi, actually we know the demo version have to restart every hour.

But the outgoing call to transfer the call to the agent never works.

And neither with Dialer outbound calls.

In inbound no problem, the problem is inbound to transfer the call to the agent.

And to run the dialer.

does not make a single call, or transfer.

Br, Diego

 

[SupportTeam]

Traces show outgoing calls are attempted, but they are disconnected soon after.

We would need to see WireShark traces to better see what is happening on SIP message level.

Can you please start WireShark capture, then restart VoiceGuide system and make some outgoing call attempts. Then forward the WireShark trace showing all captured packets, and ktTel traces.
Please save WireShark traces as .pcap

[dminof]

Hello, attached as requested.

The strange thing is that there is a new problem, attached image.

regards

Diego

 

ENVIAR VOICE GUIDE.zip

[SupportTeam]

Attached WireShark trace does not show any outgoing calls.

 

The three call captured by WireShark are from 192.168.2.60 to 192.168.2.23 (192.168.2.23 is the VoiceGuide system)

 

VoiceGuide traces show that a number of outgoing call attempts were made, but the destination specified was: 8929

 

On VoIP systems the destination needs to have an IP address (or a domain name that can be translated to an IP address).

 

Please try loading the outgoing calls to be made to:

 

8929@192.168.2.60

 

if the above works then you can try using:

 

8982@oxe.nodo.telalca.com

 

(the oxe.nodo.telalca.com would need to be resolvable to an IP address)